[Hiring] Customer Success Manager REMOTE USA
Position: Customer Success Manager
Date Posted: November 8, 2025
Industry: Customer Success / Automotive / Technology
Employment Type: Full Time
Experience: 2+ years of customer-facing experience
Qualification: GED/High School Diploma required; Bachelor’s Degree preferred
Salary: $60,000 – $70,000 annually
Location: Remote – United States
Company: Yelp
Description:
Yelp is seeking a dedicated and motivated Customer Success Manager to join the RepairPal team. This role is fully remote and focuses on providing exceptional support and guidance to RepairPal Certified shop customers. As a Customer Success Manager, you will play a key role in fostering strong relationships, driving customer retention, and helping businesses succeed.
Key Responsibilities:
• Build and maintain customer relationships through regular check-ins and monthly contact.
• Provide comprehensive training on the RepairPal platform to shop customers.
• Drive customer retention and growth by effectively communicating program offerings and value.
• Coach RepairPal Shops on handling their own customer calls to ensure success.
• Manage escalations and proactively prevent cancellations.
• Consult and educate RepairPal Shops by handling high volumes of inbound calls and emails.
• Maintain organization and efficiency in a fast-paced environment.
• Consistently achieve and exceed monthly performance goals.
Required Skills & Qualifications:
• GED/High School Diploma with 2+ years of customer-facing experience, or Bachelor’s Degree.
• Technically proficient with computers and information systems.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Automotive industry experience (shop, dealership, automotive tech company, or related service role) preferred.
• Strong organizational and time management skills.
• Ability to handle difficult conversations with business owners professionally and solutions-oriented.
• Salesforce CRM expertise preferred.
Benefits:
• Full medical, vision, and dental coverage from day one.
• 15 days PTO (accrual begins on hire date), 12 paid holidays, and one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work-from-home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Potential for bonus opportunities.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
