[Hiring] Customer Success Engineer REMOTE USA

Position: Customer Success Engineer

Date Posted: 30 January 2026

Industry: Technology / Digital Analytics / SaaS

Employment Type: Full Time

Experience: Not Specified

Qualification: Estimated Bachelor’s Degree holder, Diploma, or relevant experience in Customer Success, IT, Analytics, or Web Development

Salary: $90,000 – $120,000 base + bonus eligible

Location: United States [REMOTE]

Company: Quantum Metric

Description:
Quantum Metric is a leader in digital analytics, helping organizations put customers at the center of their strategies. Our platform simplifies the monitoring, diagnosis, and optimization of critical digital journeys, providing deep insights that are quantified and tied to business objectives. Trusted by nationally recognized brands in e-commerce, retail, travel, financial services, and telecommunications, Quantum Metric captures insights from 50% of the world’s internet users.

Culture:
Quantum Metric values a happy, diverse, and inclusive workforce. We focus on employee growth with coaching and training programs to accelerate careers. As a remote-first company, we foster engagement through company events, seasonal challenges, local meetups, and Employee Resource Groups that provide safe spaces for discussion and support. We embrace unique experiences, diverse backgrounds, and perspectives, promoting inclusion both inside and outside of work.

Role:
As a Customer Success Engineer, you will manage a portfolio of clients, ensuring successful implementation, onboarding, adoption, and growth of the Quantum Metric platform. You will understand client challenges, help define meaningful requirements, and develop innovative solutions that drive customer success.

Responsibilities:

• Adapt quickly to changing priorities in a dynamic environment.
• Architect solutions that enable stakeholders to execute digital strategies effectively, including defining implementation plans and configuring the platform.
• Engineer custom JavaScript functions to capture analytics data and meet complex use cases.
• Configure dashboards, alerts, and reports to provide clients real-time insights into digital platform performance.

Requirements:

• Experience in developing, implementing, or managing digital solutions.
• Background in Professional Services, Customer Success, Sales Engineering, or Solutions Consulting preferred.
• Knowledge of web technologies, analytics, front-end development, and UX/UI best practices.
• Proficient in HTML, CSS, JavaScript; experience with React, Angular, Vue, or native mobile is a plus.
• Hands-on experience with digital analytics tools such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.
• Expert in browser developer tools for testing scripts and diagnosing issues.
• Familiarity with page load lifecycle and performance optimization techniques.
• Strong project and time management skills, able to handle multiple client needs simultaneously.
• Excellent verbal and written communication, presentation skills, and ability to connect with diverse audiences.
• Willingness to travel up to 10%.

Perks and Benefits:

• Medical, dental, and vision insurance (99% of medical base plan paid).
• FSA, DCFSA, and HSA accounts.
• Employee Assistance Programs and telehealth options.
• Voluntary life, AD&D, STD, LTD, critical illness, and accident coverage.
• Wellness perks, fitness discounts, and healthy rewards program.
• Pet insurance discounts.
• 401k with employer match, options/equity.
• 13 company holidays, unlimited PTO, sick leave, parental/adoption leave.
• Flexible work environment, remote work resources, professional development opportunities, rewards and recognition programs.
• RECHARGE program: disconnect for 3 weeks after 3 years, no email/slack.
• MacBook and swag delivered to your door.

Applications:
Quantum Metric welcomes applicants from diverse backgrounds and perspectives. All official communications come from @quantummetric.com email addresses or LinkedIn inMail. Suspicious recruitment attempts should be reported to [email protected]

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