[Hiring] Customer Success Associate REMOTE USA
Position: Customer Success Associate
Date Posted: January 5, 2026
Industry: Technology / Gaming / Customer Success
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate in Business, Communications, or related field
Location: United States REMOTE
Company: Swooped
Description:
ABOUT THE ROLE – CUSTOMER SUCCESS ASSOCIATE
Swooped is partnering with a dynamic, sports-focused gaming platform to hire Customer Success Associates. This role is central to supporting users and ensuring they have a positive experience on the platform. The company fosters a young, energetic environment driven by innovation and a passion for sports, creating a digital playground where fans can connect and engage.
Key Responsibilities:
- Deliver exceptional customer service by demonstrating thorough product knowledge.
- Communicate effectively with users across multiple channels, including email, chat, and social media.
- Address and resolve user issues, including bugs and usability challenges, while collecting feedback for product improvements.
- Promote the platform through strong communication and conflict resolution skills.
- Take initiative, challenge conventional approaches, and develop creative solutions to enhance the user experience.
- Support user onboarding and help prioritize feature requests based on user feedback.
Required Qualifications:
- Familiarity with Intercom is preferred but not required.
- Excellent verbal and written communication skills for interacting with users and internal teams.
- Availability to work weeknights and weekends with a 5-day workweek and 2 days off.
- Genuine interest and enthusiasm for the company’s platform.
- Strong problem-solving skills, empathy, and a customer-focused mindset.
Benefits:
- Competitive salary with comprehensive compensation packages.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Flexible working hours and remote work opportunities.
- Career growth and advancement possibilities.
Additional Information:
The company intentionally keeps its team small to maximize individual impact on the product and user experience. Teams include designers, engineers, product experts, and finance & operations professionals all focused on connecting people over sports. Compensation reflects skills, experience, certifications, and other organizational considerations.
Note:
Swooped is not the Employer of Record (EOR) for this role. Its function is to connect qualified candidates with top-tier employers and support them in completing applications on the hiring company’s career portal/ATS.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
