[Hiring] Customer Success Associate REMOTE USA
Position: Customer Success Associate
Date Posted: November 1, 2025
Industry: Energy / Renewable Energy Technology
Employment Type: Full Time
Experience: 3+ years in customer-facing roles (experience with operations leaders at commercial or industrial facilities preferred)
Qualification: Bachelor’s Degree preferred in Business, Energy Management, or a related discipline
Salary: $70,000 – $74,000 annually (plus 10% semi-annual bonus and equity)
Location: United States, REMOTE
Company: Voltus
Description:
Voltus is a pioneering energy technology company committed to helping organizations better manage their power usage through simple, cost-effective demand response programs. By leveraging operational flexibility, Voltus enables commercial and industrial clients to generate revenue while supporting a cleaner, more sustainable energy future. The team values innovation, collaboration, and a strong commitment to sustainability and growth.
The Role:
The Customer Success Associate plays a key role in ensuring customers enter energy markets efficiently and are fully equipped to succeed. This position involves managing onboarding processes for new and existing customers, providing ongoing support, and fostering long-term relationships. Acting as the primary liaison between customers and internal teams, you will collaborate with Sales, Operations, and Energy Markets departments to deliver a seamless customer experience.
Core Objectives:
• Accelerate the customer onboarding process to ensure readiness for participation and profitability.
• Streamline collaboration across teams to enhance efficiency and reduce internal friction.
• Maintain strong, ongoing relationships with customers after onboarding.
• Provide continuous support to the Sales team for customer account needs.
Key Requirements:
• Strong process-driven mindset and ability to develop efficient workflows.
• Excellent organizational skills with keen attention to detail.
• Exceptional customer service skills and professional communication abilities.
• Ability to manage multiple projects while maintaining accuracy and urgency.
• Skilled in Salesforce and other digital tools that enhance productivity.
• Strong empathy for customers combined with a passion for company growth.
• Effective collaborator who thrives in cross-functional environments.
• Familiarity with energy markets or demand-side resource management is preferred.
• Bachelor’s degree and at least 3 years of experience in customer success or related fields.
• Must be comfortable working in a fully remote environment.
Compensation and Benefits:
• Base salary between $70,000 and $74,000 per year.
• 10% bonus paid semi-annually plus equity opportunities.
• Comprehensive medical, dental, and vision insurance.
• Parental leave for maternity and paternity.
• Unlimited paid leave for full-time employees.
• 401(k) plan and disability insurance.
• Flexible and inclusive remote work culture.
Voltus proudly champions diversity and equal opportunity. The company fosters an inclusive environment and prohibits discrimination based on gender, race, nationality, religion, disability, or any protected status.
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