[Hiring] Customer Success Associate REMOTE USA
Position: Customer Success Associate
Date Posted: August 22, 2025
Industry: Healthcare / Health Tech / SaaS
Employment Type: Full Time
Experience: 1–3 years in customer success, client services, or related roles
Qualification: Bachelor’s Degree in a relevant field
Salary: Confidential
Location: Salt Lake City, United States — Remote (priority given to candidates in AL, AZ, CA, CT, FL, GA, ID, IN, ME, MD, MA, NJ, NY, NC, OR, TN, TX, VA, UT)
Company: Tava Health
Description:
About Tava:
Tava Health is a Series B startup focused on broadening access to high-quality behavioral healthcare. We partner with employers, benefit platforms, and community organizations to make mental health services easier to access and coordinate. Our work connects patients with clinicians and simplifies care delivery using technology — all while remaining focused on measurable impact and excellent user experience.
About The Role:
We’re hiring a hands-on Customer Success Associate to manage a large portfolio of small to mid-sized accounts. You’ll be responsible for operational excellence across the customer lifecycle — from onboarding and activation to ongoing engagement and renewals. This role is ideal for a data-minded, detail-oriented professional who wants to scale their customer success experience while supporting a mission-driven company.
Responsibilities:
Own Customer Relationships
• Manage a broad book of small-to-mid accounts and serve as the primary contact for those customers.
• Guide customers through their lifecycle, build trust, and drive retention and long-term value.
Onboarding & Activation
• Lead or support onboarding to ensure customers launch successfully.
• Define implementation goals and milestones, document best practices, and set clear expectations.
Engagement & Retention
• Monitor customer usage and engagement data to identify risks and opportunities.
• Drive feature adoption, deliver insights, and support renewal and upsell conversations.
Internal Collaboration
• Work closely with Sales, Product, Clinical, and Support teams to resolve customer issues and share feedback.
• Help build playbooks, templates, and scalable tools to improve the customer experience.
Success Measurement
• Track core KPIs (engagement, satisfaction, growth) and maintain up-to-date documentation on account health, risks, and recommended actions.
Requirements:
Experience & Skills
• 1–3 years in customer success, account coordination, client services, or similar roles.
• Bachelor’s degree in a relevant discipline.
• Strong organizational and time-management capabilities; comfortable working in a fast-paced environment.
• Comfortable with basic data analysis and familiar with digital tools used for tracking and reporting.
• Experience in healthcare, benefits, or HR tech is a plus.
Communication & Collaboration
• Clear and persuasive communicator who can manage multiple accounts and priorities.
• Collaborative mindset and ability to work effectively across teams.
Mindset
• Customer-outcome driven, curious, detail-oriented, and eager to learn and grow in a startup environment.
Why You’ll Love Working at Tava:
• Competitive salary and stock options.
• Free Tava mental health benefit for you and your family.
• Medical and dental insurance for you and dependents.
• Monthly HSA contributions and generous PTO.
• Paid parental leave and work-from-home flexibility.
• Weekly team lunches and opportunities to shape company culture.
Additional Notes:
• Priority consideration will be given to candidates living in states where Tava already has employees (AL, AZ, CA, CT, FL, GA, ID, IN, ME, MD, MA, NJ, NY, NC, OR, TN, TX, VA, UT).
• Tava cannot sponsor employment visas. Candidates must be authorized to work in the U.S. without company sponsorship.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
