[Hiring] Customer Success Associate / Account Manager, REMOTE USA
Position: Customer Success Associate / Account Manager
Date Posted: December 8, 2025
Industry: SaaS / Energy / Customer Success
Employment Type: Full Time
Experience: 2–3 Years
Qualification: Graduate degree in Environmental Studies, Energy Efficiency, Business, or Undergraduate degree with relevant experience
Salary: $70,000–$80,000 DOE
Location: Remote, USA (up to 10% travel to customer sites and headquarters)
Company: Bidgely
Description:
Bidgely, an AI-powered SaaS company driving a clean energy future, is seeking a Customer Success Associate to ensure a seamless and positive experience for our utility clients. Leveraging our patented UtilityAI™ platform, Bidgely transforms customer energy data into actionable insights and recommendations to support energy efficiency and innovation.
Key Responsibilities:
• Act as the main point of contact for customer inquiries, support requests, and account coordination.
• Facilitate communication between customers and internal teams to ensure timely and accurate information exchange.
• Assist with customer onboarding and guide account owners through processes.
• Track and resolve customer issues using CRM and engineering tools, collaborating with relevant teams.
• Coordinate and schedule customer training sessions to maximize product usage and satisfaction.
• Collect customer feedback to inform continuous improvement strategies.
• Support renewal processes, ensuring a smooth transition for clients.
• Maintain accurate documentation and generate reports on customer interactions and program performance.
• Gain deep understanding of Bidgely products, the energy market, and regulatory environment to advise customers effectively.
• Collaborate with Sales, Product, Engineering, Analytics, Finance, and Marketing teams to deliver multi-year, multi-million dollar utility contracts.
• Build trusted relationships with key stakeholders, including Program Management, IT, and Executive Sponsors.
Skills and Qualifications:
• 2 years of experience in customer support, customer success, or related roles.
• Strong organizational, multitasking, and strategic thinking skills.
• Ability to monitor customer health and mitigate churn risks proactively.
• Experience with CRM, Customer Success, Project Management (Wrike), Excel, and engineering tools (JIRA).
• Excellent verbal and written communication; technical comprehension for collaboration with engineering teams.
• Customer-centric mindset, proactive, and collaborative across international teams.
• Adaptable to fast-paced, dynamic environments.
Perks and Benefits:
• Growth opportunities within an innovative startup environment.
• Collaborative team culture focused on clean energy.
• Access to unique tools and mentorship programs.
• Flexible work arrangements and community service opportunities.
• Medical, Dental, and Vision Insurance from day one.
• HSA, FSA, DCFSA plans, 401(k) plan.
• Flexible Paid Time Off, wellness stipend, professional development stipend.
• Paid parental leave, bereavement leave, and mental health resources.
• Exclusive employee discounts.
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