[Hiring] Customer Success Analyst REMOTE USA
Position: Customer Success Analyst (Remote)
Date Posted: July 21, 2026
Industry: Customer Success | Background Screening | Technology Services | Business Operations
Employment Type: Full Time
Experience: 3+ Years of Customer Service Experience with Direct External Customer Interaction
Qualification: High School Diploma, GED, or Equivalent Work Experience
Salary: $21 – $27 Per Hour
Location: United States (REMOTE)
Company: First Advantage
Description:
First Advantage is seeking a detail-oriented and customer-focused Customer Success Analyst to support large screening accounts and collaborate with internal teams, including Sales, Operations, and Billing. This remote position is ideal for professionals with strong analytical skills, customer service experience, and the ability to provide insights that improve customer satisfaction and retention.
The successful candidate will analyze customer data, manage reporting activities, support client operations, and work closely with Customer Success Managers to maintain strong client relationships. This role requires excellent communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
• Collaborate with Customer Success Managers and Operations teams on daily tasks, including client support activities, quality checks, migrations, and special projects.
• Conduct research and analysis for internal and external customer reports while ensuring requests are completed within required timelines and service-level agreements.
• Monitor, update, and close Service Center tickets while maintaining accurate records.
• Maintain strong knowledge of client verification processes and service guidelines.
• Prepare, analyze, and identify trends for monthly customer account reviews.
• Maintain updated client fact sheets and create program overview documents for assigned accounts.
• Gather customer feedback and provide recommendations to improve products, services, and reporting processes.
• Support additional responsibilities and projects as assigned by management.
Requirements:
• High School Diploma, GED, or equivalent work experience.
• Minimum 3 years of customer service experience involving direct interaction with external customers.
• Proficiency in Microsoft Office applications, including Outlook, PowerPoint, Word, and Excel.
• Experience using CRM platforms such as Siebel, Salesforce, or similar systems.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Excellent communication and interpersonal skills with the ability to build customer relationships.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments and meet deadlines.
• Adaptable, responsive, and comfortable working in a changing environment.
• Ability to work independently and collaborate effectively within a team.
• Strong knowledge of:
• Customer Success Management, Client Support, and Account Reporting.
• Data Analysis, Trend Identification, and Customer Insights.
• CRM Systems, Microsoft Office Tools, and Service Management Processes.
Benefits:
• Fully remote work opportunity with occasional business travel.
• Medical, vision, dental, and supplemental benefit plans.
• 401(k) retirement plan with employer match.
• Employee Stock Purchase Plan (ESPP).
• Competitive paid time off (PTO) and paid company holidays.
• Access to technology, career development opportunities, and supportive leadership.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
