[Hiring] Customer Service Supervisor Ajman UAE
Position: Customer Service Supervisor
Date Posted: August 11, 2025
Industry: Healthcare / Hospital Setup
Employment Type: Full Time
Experience: Proven experience as a Customer Service Supervisor or similar role in a hospital or healthcare facility
Qualification: Not Specified
Salary: AED 4000 to 7000
Location: Ajman, United Arab Emirates
Company: Saudi German Hospital – Ajman
Description:
We are seeking a motivated Customer Service Supervisor (native Arabic speaker required) to lead and uplift our patient-facing team at Saudi German Hospital in Ajman. The ideal candidate will be a hands-on supervisor who can coach staff, maintain high patient-satisfaction standards, and quickly resolve service issues while collaborating across clinical and administrative departments. Immediate joiners are preferred.
Requirements:
- Native Arabic speaker (mandatory).
- Demonstrated experience as a customer service supervisor or in a comparable role within a hospital or healthcare environment.
- Strong verbal and written communication skills and professional bedside manner.
- Proven ability to manage complaints and sensitive situations calmly and effectively.
- Excellent team leadership and training capabilities.
- Prior UAE healthcare experience is preferred.
Key Responsibilities:
- Supervise and support the customer service team to deliver consistently excellent patient care.
- Oversee handling of inquiries, appointment scheduling, and patient feedback with professionalism and empathy.
- Monitor service standards and implement improvements to enhance patient experience.
- Coordinate with clinical and administrative departments to resolve patient concerns promptly.
- Produce regular reports on service metrics, team performance, and areas for improvement.
- Train, mentor, and evaluate front-line staff to maintain high service quality and adherence to hospital protocols.
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