16 Jun 2025

[Hiring] Customer Service Specialist REMOTE USA

Posted in Customer Care Jobs, REMOTE JOBS By agentqq On June 16, 2025

Position: Customer Service Specialist

Date posted: 2025-06-16

Industry: retail

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: $15.00/hour.

Location: Killeen-Temple Area, United States, REMOTE

Company: QVC Group, In

Description:

Hiring QVC Customer Service Specialist

Killeen-Temple Area

QVC Customer Service Specialist

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

QVC Customer Service Specialists help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and drive sales while maintaining a high-paced call volume.

Life with QVC as a Customer Service Specialist

You’ll work from a QVC approved state
Busy day handling a high volume of customer inquiries.
You’ll personalize the experience for each caller.
You’ll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
Opportunity for advancement across the entire QVC Group network.
You’ll report to an assigned Supervisor.
You’ll work a set schedule and structured day, this includes a weekly weekend set shift.
You’ll work remotely from home.

Compensation

Starting rate is $15.00/hour.
Automatic increases in pay every 6 months for 2 years.
New! Pay for Performance incentive paid out monthly to eligible team members.

Who We Are

QVC takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
Reside in Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
Headset compatible with QVC specifications.
High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Wednesday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday – Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ. Training is mandatory for the entire six weeks.

The Application Process

Our application process is candidate-led.