[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: December 30, 2025
Industry: Customer Service / Call Center / Remote Support
Employment Type: 1099 Contractor
Experience: 2+ years in customer-service, call-center, or sales (preferred)
Qualification: Estimated Qualification: High school diploma or equivalent; prior remote work experience preferred
Location: Austin, TX, United States (REMOTE)
Company: VortexWorks
Description:
About VortexWorks:
VortexWorks specializes in providing customer experience and support solutions for nationally recognized brands across multiple industries. The company connects skilled professionals with flexible remote opportunities, emphasizing performance, professionalism, and effective communication.
Job Overview:
We are seeking a proactive Remote Customer Service Representative to handle both inbound and outbound customer interactions. The role requires empathy, accuracy, and clear communication while adhering to company scripts and procedures. Success in this role depends on meeting established performance metrics for quality, response time, and customer satisfaction.
Key Responsibilities:
• Manage inbound and outbound customer-service or sales calls
• Follow detailed scripts and standard operating procedures
• Resolve customer issues efficiently using empathy and effective communication
• Achieve performance goals related to quality, response time, and customer satisfaction
Requirements:
• Clear English communication skills; bilingual candidates preferred (additional pay)
• 2-monitor setup, minimum 1080p resolution each
• Hard-wired Ethernet connection
• Windows 10 or higher, 8GB+ RAM, USB headset with noise cancellation
• Quiet, distraction-free workspace
• Strong work ethic and ability to complete training independently
Preferred Background:
• 2+ years of experience in customer service, call centers, or sales
• Previous remote or performance-based work experience
• Tech-savvy, reliable, and eager to learn
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
