[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: December 29, 2025
Industry: Healthcare / Customer Support / Health Services
Employment Type: Full Time
Experience: 6+ months of customer service experience
Qualification: High School Diploma, GED, or equivalent experience
Salary: $18.50/hour (Pay range: $17.00 – $31.30 per hour)
Location: Phoenix, AZ, United States – REMOTE
Company: CVS Health
Description:
CVS Health is hiring a Customer Service Representative to support its growing healthcare services team. This remote position supports Pacific Standard Time hours and plays a key role in delivering compassionate, customer-focused service to members, employers, healthcare providers, and partners.
As a Customer Service Representative, you will serve as a trusted point of contact for customers, helping them understand benefits, resolve claims-related questions, and navigate available healthcare resources. This role requires empathy, adaptability, and strong communication skills to ensure every interaction is handled with care and professionalism.
Key responsibilities include:
- Actively listening to customers, understanding their concerns, and providing accurate guidance and support
- Resolving customer inquiries efficiently while documenting all interactions and outcomes
- Educating customers on benefit plans, claims processes, and available resources
- Anticipating customer needs and offering proactive solutions to improve satisfaction
- Collaborating with internal teams and departments to resolve service-related issues
- Maintaining confidentiality of patient and customer information at all times
- Following company policies, procedures, and the CVS/Aetna Code of Conduct
Performance in this role will be evaluated based on customer satisfaction, first-call resolution, quality and accuracy of service, adherence to schedules, and demonstration of CVS Health’s “Heart at Work” values.
CVS Health provides comprehensive onboarding and training programs ranging from 4 to 18 weeks, along with continuous coaching, mentoring, and the necessary tools to succeed in a remote work environment. Team members benefit from a supportive and inclusive workplace culture focused on growth and development.
Required qualifications include:
- At least 6 months of customer service experience
- Basic computer proficiency
- Residence within the Pacific Standard Time zone, or ability to work PST hours
Preferred qualifications include prior contact center experience, healthcare-related customer support exposure, and familiarity with Microsoft Office tools.
This full-time role offers 40 anticipated weekly hours, competitive compensation, and a comprehensive benefits package supporting physical, emotional, and financial wellness.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
