[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: December 28, 2025
Industry: Customer Service / Healthcare / Call Center
Employment Type: Full Time
Experience: 2+ years in a high-volume customer service environment
Qualification: High School Diploma or Equivalent
Location: Hampton, VA, United States, REMOTE
Company: ibex
Description:
ibex is seeking dedicated Customer Service Representatives to work from home while delivering exceptional support to customers. At ibex, we prioritize providing a top-notch environment, benefits, training, and selection process to ensure our agents are highly skilled and motivated. A quality agent directly impacts customer experience, helping reinforce the brand’s reputation.
Headquartered in Washington, D.C., ibex operates across 26 sites in seven countries with a workforce of over 30,000 employees. As a CSR, you will engage with customers across multiple lines of business, addressing inquiries, resolving concerns, and assisting with requests regarding products and services. This role requires projecting professionalism and providing superior customer service through phone, email, web portal, and chat interactions.
Key Responsibilities:
- Analyze patient activity to resolve coordination of benefits inquiries, including enrollment, third-party liability, and claim attachments
- Interpret insurance coverage and communicate accurate information clearly
- Document all customer interactions thoroughly and accurately
- Educate customers and dental professionals on eligibility, benefits, claims payments, and authorizations
- Guide customers on self-service tools and network dentist access
- Direct inquiries beyond the role’s scope to appropriate departments
- Respond courteously and professionally to customer inquiries
- Research and provide accurate information for complex member and provider inquiries
- Resolve claim payment inquiries and determine appropriate action
- Take ownership of resolutions and set follow-up expectations
- Handle resubmissions, stop payments, and voids correctly
- Meet or exceed individual, department, and client-specific goals
- Adhere to client administrative and contractual policies
- Suggest improvements to service delivery processes
- Perform other duties as assigned
Qualifications:
- High School Diploma or equivalent
- 2+ years in a high-volume customer service environment
- Healthcare or related industry experience preferred
- Ability to multitask across multiple applications
- Competence in computer setup and troubleshooting
- Professional verbal and written communication skills
- Proficient in Microsoft Office applications
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively
- Quick learner adaptable to fast-paced production environment
- Cooperative, professional, and effective interpersonal skills
- Critical thinking and problem-solving abilities
- Tolerance for repetitive work without compromising accuracy
Preferred:
- Knowledge of medical/dental terminology
- Understanding of Medicare/Medicaid programs
- Experience with claims, billing, and coding
Benefits:
- Medical, Dental, and Vision insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Paid T-Mobile cell service
- $500 Employee referral program
- Employee PerkSpot discounts on retail, hotels, food, restaurants, car rentals, and more
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