[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: December 25, 2025
Industry: Customer Service / Sales Support / Security Hardware
Employment Type: Full Time
Experience: 2+ years in customer service or sales support; 3+ years in security or door hardware industry preferred
Qualification: High school graduate or GED required; Associate’s or Bachelor’s degree preferred
Location: United States REMOTE
Company: SECLOCK
Description:
SECLOCK is seeking motivated and professional Customer Service Representatives (CSRs) to join our remote team. This role requires candidates who demonstrate a positive attitude, strong communication skills, and the ability to multitask effectively while providing outstanding customer support.
Duties and Responsibilities:
- Handle inbound customer service calls, providing first call resolution for order tracking, returns, and other inquiries
- Support Technical Sales Representatives (TSRs) by providing pricing, availability, order status, preparing quotes, reports, and sales forms
- Serve as a dedicated support resource for multiple TSRs, assisting with quotes, vendor communication, and returns processing
- Communicate professionally with customers and TSRs via phone and email
- Maintain accurate quote documentation, technical documents, and pricing information
- Resolve customer service issues, including billing and shipping
- Analyze sales data and prepare sales charts as needed
- Manage and coordinate sales literature requests for TSRs
- Assist in preparation and coordination of local trade shows
- Follow up on open customer orders and review team open order reports
- Collaborate with warehouse and inventory planning teams
- Update and maintain records in company systems and files
- Maintain all faxed requests and perform additional duties as assigned to meet business needs
Qualifications:
- High school graduate or GED required; Associate’s or Bachelor’s degree preferred
- 2+ years of customer service or sales support experience
- 3+ years of experience in the security and/or door hardware industry preferred
- Professional demeanor with outstanding phone etiquette and service skills
- Strong written and verbal communication skills, including professional email and document creation
- Experience with CRM systems preferred
- Ability to quickly learn proprietary business platforms
- Proficiency in Microsoft Office, particularly MS Outlook
- Ability to work effectively under time-sensitive conditions to ensure customer satisfaction
- Excellent multi-tasking, attention to detail, problem-solving, and team collaboration skills
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