[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: November 20, 2025
Industry: Healthcare / Customer Service
Employment Type: Full Time
Experience: Minimum of 2 years of customer service experience
Qualification: High School diploma or equivalent; additional certifications or knowledge in healthcare preferred
Salary: $15.85 – $18.50 /Hr
Location: United States REMOTE
Company: Acentra Health
Description:
Acentra Health is seeking a motivated Customer Service Representative to join our growing team. Our company is dedicated to improving health outcomes through innovative technology, services, and clinical expertise. As part of our team, you will actively engage in problem-solving and take ownership of your work to deliver exceptional service to our partners and clients.
Job Responsibilities:
- Develop and maintain knowledge of internal policies, procedures, and services.
- Utilize automated systems for logging, retrieving information, and performing accurate data entry.
- Respond to inquiries via telephone, email, fax, or mail within required turnaround times.
- Provide prompt, accurate, and courteous responses to telephone inquiries.
- Interact professionally with external partners, including hospitals, physicians, beneficiaries, and program recipients.
- Perform verification of healthcare services to facilitate payment for services received.
- Act as a liaison between internal teams and external partners.
- Investigate and resolve provider-related issues or escalate when necessary.
- Meet or exceed departmental standards for call volume and service level.
- Initiate cases by collecting and entering demographic, provider, and procedure information.
- Complete daily, monthly, and quarterly reports to support clinical team operations.
- Adhere to corporate policies, including HIPAA privacy and security rules.
Required Qualifications:
- High School diploma or equivalent
- Minimum of two years of customer service experience
Preferred Qualifications:
- Knowledge of medical terminology
- Understanding of the health insurance industry
- Effective verbal and listening skills
- Bilingual Spanish-English a plus
Why Work With Us:
Acentra Health is committed to creating a positive impact on healthcare outcomes nationwide. We provide meaningful work that improves lives, along with support and tools to help you achieve your career goals. You will work alongside experienced professionals in a collaborative and innovative environment.
Benefits:
- Comprehensive medical insurance
- Paid time off
- Retirement savings plans
- Corporate wellness programs
- Educational assistance
- Corporate discounts and other benefits
Compensation:
- Pay range: $15.85 – $18.50 /Hr
- Placement within the pay range is determined by experience and skill level
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
