[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: November 17, 2025
Industry: Customer Service / Professional Services
Employment Type: Full Time
Experience: 1–3+ years of customer service experience in a professional environment
Qualification: High school diploma required; bachelor’s degree preferred
Salary: $45,100 – $78,300 annually
Location: Maryland, United States [REMOTE]
Company: CME Associates
Description:
[CME Associates is seeking a dedicated Customer Service Representative to serve as the primary liaison between our company and valued clients. In this role, you will deliver exceptional service experiences that enhance customer satisfaction, strengthen client relationships, and support CME Associates’ reputation for excellence.
Key Responsibilities:
Customer Communication
- Manage incoming and outgoing customer communications across multiple channels.
- Respond promptly to inquiries, complaints, and service requests.
- Provide real-time support via phone, email, chat, and CRM platforms.
Problem Resolution
- Investigate and resolve customer issues efficiently and empathetically.
- Document all customer interactions accurately in workflow management systems.
- Collaborate with internal teams to address escalated concerns.
Service Excellence
- Ensure customer satisfaction through proactive follow-up and communication.
- Maintain service-level agreements (SLAs) and quality metrics.
- Provide proactive solutions to prevent recurring customer issues.
Required Qualifications:
- 1–3+ years of professional customer service experience.
- Experience with CRM tools such as Zendesk, Salesforce, or Freshdesk.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and maintain a typing speed of 40 WPM with high accuracy.
- Ability to work remotely while maintaining professionalism.
- Team-oriented yet capable of independent work.
- Adaptability to fast-paced environments and changing priorities.
Preferred Skills:
- Experience managing high-volume customer requests.
- Knowledge of ticketing systems and call center software.
- Familiarity with basic technical troubleshooting.
- Empathetic communication style and analytical thinking.
- Ability to remain composed in challenging situations.
Benefits & Perks:
- Competitive salary plus performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Remote work flexibility with hybrid options.
- Clear career growth and professional development opportunities.
- Employee wellness programs and resources.
- 401(k) with company matching.
About CME Associates:
CME Associates is a leading professional services firm known for excellence and reliability. With operations across the United States, CME specializes in innovative solutions that help clients achieve strategic goals. The company emphasizes quality, integrity, client satisfaction, and professional growth, fostering a collaborative environment where every team member’s contributions are valued.]
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