[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: October 6, 2025
Industry: Customer Service / Nonprofit / Community Services
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/CertificateLocation: Brookline, MA, United States [REMOTE]
Company: MAB Community Services
Description:
Join MAB Community Services as a Remote Customer Service Representative and play a vital role in delivering exceptional support to our clients and partners. At MAB, we foster a culture of collaboration, innovation, and growth, ensuring every team member has the opportunity to make a meaningful impact in the communities we serve.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Provide clear and accurate information regarding services, policies, and procedures
- Resolve customer concerns efficiently while maintaining a positive and empathetic approach
- Document all customer interactions and update client records in company systems
- Follow up on customer requests to ensure complete satisfaction
- Work closely with internal departments to address complex issues
- Uphold company standards for quality, communication, and service excellence
Qualifications & Skills:
- Previous experience in customer service, call center, or client support preferred
- Strong communication and interpersonal abilities
- Excellent problem-solving and multitasking skills
- High attention to detail and strong organizational skills
- Proficiency with Microsoft Office, Google Workspace, and CRM systems
- Ability to work independently in a remote environment
- Reliable internet connection and a quiet workspace
Benefits:
- Fully remote position – work from anywhere
- Flexible full-time and part-time scheduling options
- Competitive pay with performance bonuses
- Paid training and continuous professional development
- Supportive, team-oriented environment
- Opportunities for long-term growth and advancement
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