[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: October 5, 2025
Industry: Customer Service / Retail
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like High school diploma or equivalent; College degree preferred
Salary: $16.00/hr base + bonus potential
Location: Arlington, VA, United States, REMOTE
Company: Road Runner Sports
Description:
Road Runner Sports is hiring Remote Customer Service Representatives to join our team from home. In this role, you will engage with customers via inbound calls, provide guidance on fitness products, and offer an exceptional customer experience while promoting our VIP Family perks.
About Us:
- Recognized as 2023 Footwear Retailer of the Year by Footwear Magazine.
- Founded over 40 years ago in a San Diego garage; now 47 stores nationwide.
- Our company values, mission, and purpose are captured in Our 6 Pillars: Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy.
Key Responsibilities:
- Respond to inbound customer calls and address inquiries effectively.
- Sell top fitness products and services while delivering a WOW experience.
- Provide recommendations based on customer needs and preferences.
- Resolve customer concerns promptly and professionally.
- Educate customers on shoes, apparel, insoles, and accessories to enhance their fitness experience.
Requirements:
- Must reside in AZ, CA, CO, GA, IL, MD, NJ, OH, OR, PA, VA, or WA.
- Reliable and flexible availability, including evenings, holidays, and at least one weekend day.
- Previous customer service and/or sales experience in a high-volume call center.
- Established home workspace with Windows-based PC/laptop and high-speed internet.
- Remote/Work From Home experience preferred.
- Ability to listen to customer needs, make informed recommendations, and apply technical knowledge.
- Positive attitude and self-motivation in a home-based work environment.
- Basic computer skills, internet navigation, typing, and simple retail math proficiency.
- Strong communication and customer engagement skills.
Benefits:
- Fun, casual work-from-home environment.
- Discounts up to 60% on favorite brands.
- Opportunities to educate and impact customers’ health and fitness journeys.
- Career growth potential with training and development.
Acknowledgments:
- Offer contingent on successful background check according to local, state, and federal laws.
- Personal information collected will be used solely for employment evaluation purposes.
- Apply directly on the Road Runner Sports Career page for timely consideration.
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