[Hiring] Customer Service Representative REMOTE USA

Position: Customer Service Representative

Date Posted: September 23, 2025

Industry: Customer Service / Uniform & Apparel Services

Employment Type: Full Time

Experience: 2+ Years

Qualification: High School Diploma required; Associate Degree or higher preferred

Salary: $16.00 – $17.00 per hour

Location: United States, REMOTE

Company: Vestis Corporation

Description:
Vestis Corporation is seeking a dedicated and proactive Customer Service Representative to join our team remotely. Vestis provides uniforms and related products to over 400,000 customers nationwide, serving a wide range of industries. From design and manufacturing to laundering and delivery, we offer comprehensive uniform solutions that promote teamwork and professional identity.

Key Responsibilities:

• Handle inbound customer calls, providing information on products, pricing, and account services.
• Accurately record customer interactions and account-related notes.
• Deliver quality customer service with one-call resolution and long-term relationship building.
• Assist customers with account status, invoicing, payments, and discrepancies.
• Conduct research to reconcile unassigned cash or payment issues.
• Develop, implement, and monitor resolution plans tailored to individual customer needs.
• Build and maintain inter-departmental relationships to ensure timely handling of customer issues.
• Use decision-making and troubleshooting skills for pricing, invoicing, service delivery, and other inquiries.
• Ensure 100% compliance with company service programs and escalate unresolved concerns.
• Support new hires via one-on-one or team lab sessions, reinforcing processes and guidance.
• Perform other duties as required within the scope of customer service operations.

Knowledge, Skills & Abilities:

• Strong understanding of customer service processes, complaint handling, inventory, and accounts receivable.
• Initiative, urgency, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Team player with a positive attitude and strong work ethic.
• Proficiency with company software; Oracle experience a plus.
• Flexible schedule including days, nights, weekends, and overtime.
• Fluent in English; Spanish preferred.

Education:

• High school degree required; Associates Degree or higher preferred.

Experience:

• Minimum 2 years in customer service, preferably in high call volume environments.

Environment:

• Remote / Office Setting

Benefits:

• Medical, dental, vision, short and long-term disability, basic life insurance.
• Paid parental leave and access to 401k plan.
• 80 hours vacation, 40 hours floating holidays, paid sick time, and 6 paid holidays annually.

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