[Hiring] Customer Service Representative REMOTE USA

Position: Customer Service Representative

Date Posted: September 1, 2025

Industry: Information Technology / Client Services

Employment Type: Full Time

Experience: Not Specified (prior customer service or client support experience required)

Qualification: Estimated Qualification like Diploma/Degree/Certificate

Salary: $35.00 – $40.00 / hr

Location: Phoenix, AZ, United States REMOTE (work from anywhere in the U.S.)

Company: Luxoft (a DXC Technology Company)

Description:

• About Luxoft:
  Luxoft, part of DXC Technology, is a global consultancy and engineering partner delivering digital strategy and enterprise solutions for leading organizations worldwide. With a distributed team across 20+ countries, we’re scaling our U.S. Client Services function and seeking motivated Customer Service Representatives to elevate our support operations.
• Role Overview:
  In this client-facing, fully remote position, you’ll be the first point of contact for our customers—providing timely, accurate assistance, guiding users through onboarding and product usage, and ensuring each interaction reflects our commitment to quality service. You’ll collaborate closely with technical and business teams to resolve issues and continuously improve the support experience.
• Key Responsibilities:
  • Serve as the primary contact for client inquiries, delivering clear, professional resolutions.
  • Support onboarding and training, helping customers adopt systems and best practices quickly.
  • Triage and escalate technical matters to specialized teams when deeper investigation is required.
  • Document interactions and outcomes in internal tools, maintaining complete and accurate records.
  • Spot process gaps and risks, proposing improvements that enhance efficiency and customer satisfaction.
• Requirements:
  • Background in customer service or client support with strong communication and relationship-building skills.
  • Familiarity with support tools such as CRM platforms, ServiceNow, and Microsoft 365.
  • Ability to multitask and prioritize in a fast-moving, globally distributed environment.
  • Detail-oriented problem solver who can work independently and follow through to resolution.
• Nice to Have:
  • Technical aptitude or experience in IT/financial services.
  • Exposure to ticketing systems (e.g., GitLab, ServiceNow) and workflow tools.
• Benefits & Work Environment:
  • 100% remote within the United States with flexible scheduling options.
  • Paid training and onboarding to set you up for success.
  • Career growth pathways in client services and technical support.
  • Competitive compensation with performance bonuses and the chance to collaborate with an international Fortune 500 ecosystem.

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