[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: August 27, 2025
Industry: E-commerce / Retail / Customer Service (Pet Products)
Employment Type: Full Time
Experience: 2 years of customer service experience
Qualification: High school graduate or equivalent
Salary: $16 / hour
Location: Dallas, United States (Remote — must reside in Texas)
Company: Chewy
Description:
Our Opportunity
Chewy is hiring full-time Customer Service Representatives to join our remote support team serving pet parents across the country. This role is perfect for people who enjoy helping customers, solving problems, and want to work from home within the state of Texas. You’ll represent one of the fastest-growing e-commerce leaders in the pet space and help deliver an excellent customer experience every day.
What You’ll Do
• Respond to customer inquiries via phone and assist with ordering, product selection, returns, and issue resolution.
• Research and troubleshoot problems to provide timely solutions; set follow-ups when necessary to ensure complete resolution.
• Use active listening, empathy, and clear communication to de-escalate situations and build trust with pet parents.
• Collaborate with teammates and managers through virtual tools (Zoom, Slack) to share information and improve service.
• Learn continuously from feedback and training to grow your skills and contribute to a customer-centric culture.
What You’ll Need
• At least 2 years of customer service experience.
• Strong written and verbal communication skills; ability to demonstrate these in an assessment.
• Comfortable multitasking — handling phone conversations while using computer systems and taking notes.
• Basic computer proficiency for data entry and web navigation.
• Flexibility to work variable shifts and overtime as required.
• Commitment to confidentiality and willingness to pass a background check.
• A distraction-free workspace suitable for webcam use and customer interactions.
Technical Requirements
• Reliable wired high-speed internet (minimum ~30 Mbps download / 10 Mbps upload).
• Personal smartphone or tablet for two-factor authentication (Okta Verify or SMS).
• Chewy provides computer equipment, headset, webcam, and peripherals.
Why Chewy Customer Service?
• Inclusive culture where authenticity is valued and diverse perspectives matter.
• Ongoing training, development, and opportunities to grow.
• Competitive wages, benefits (medical & dental), 401(k), and other rewards.
• Be part of a mission-driven team helping people and pets every day.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
