[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: August 24, 2025
Industry: Customer Service / Healthcare Support
Employment Type: Full Time
Experience: Minimum 6 months customer service experience
Qualification: High school diploma or equivalent
Salary: $16.91 per hour
Location: El Paso, United States, REMOTE
Company: Maximus
Description:
About the Company:
Maximus is a major provider of government-funded health and social services across the United States. The organization partners with federal, state, and local agencies to deliver healthcare, employment, and social programs—focusing on service quality, integrity, and measurable community impact. Maximus promotes professional growth and values a diverse, collaborative workplace.
About the Role:
We are recruiting Bilingual Customer Service Representatives (English/Spanish) for our healthcare support team in El Paso, TX. This is a full-time, on-site role where you’ll help individuals navigate healthcare programs by answering questions, assisting with applications, and providing clear guidance across phone, email, and web chat channels. Comprehensive paid training is provided to set you up for success from day one.
Qualifications:
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Fluent in English and Spanish (spoken and written).
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks and meet turnaround targets.
- Reliable attendance and commitment to participate in internal training and certification programs.
- Must be able to work on-site in El Paso (remote work may be available only after one year of satisfactory performance).
- Flexibility to work evenings, weekends, and holidays as required.
Responsibilities:
- Provide professional, courteous support via telephone, email, web chat, and written communication.
- Assist callers with routine questions about healthcare programs, benefits, and application procedures; escalate complex issues appropriately.
- Use internal systems to log interactions, track progress, and troubleshoot client issues.
- Help clients complete online forms and upload required documents for processing.
- Adhere to privacy and regulatory requirements (including HIPAA) when handling sensitive information.
- Stay current on program policies and updates to ensure accurate assistance.
- Maintain accurate documentation and call logs; follow provided scripts where required.
- Report system or process issues to supervisors and actively participate in ongoing training.
Benefits:
- Competitive hourly rate of $16.91, plus a 10% evening shift differential.
- Over $2,700 in potential bonuses (training completion, referrals, etc.).
- Company-paid medical insurance.
- Tuition reimbursement and learning & development support.
- 401(k) retirement plan with company matching.
- Paid time off, sick leave, and 11 paid holidays.
- Employee assistance programs, wellness resources, and discounts.
- Flexible scheduling options and opportunities for career growth.
- Meaningful, community-focused work—no sales, cold calling, or collections involved.
Equal Opportunity:
Maximus is an equal opportunity employer committed to an inclusive workplace. All qualified applicants are considered without regard to legally protected characteristics.
Desired Skills and Experience:
Customer service, bilingual (English/Spanish), healthcare support, strong communication, data entry, problem solving.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
