[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date posted: 2025-06-25
Industry: Other
Employment type: Full Time
Experience: 1 year
Qualification: Bachelor’s Degree holder
Salary: $16.24 – $16.25 per hour
Location: Montclair, CA, United States, REMOTE
Company: Randstad USA
Description:
Randstad USA
Remote Customer Service Representative
Montclair, CA
About the job
For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings/wellness visits, while also scheduling their appointments. The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and/or annual wellness visit. The representative will schedule their appointments and confirm the procedure was performed. Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
Salary: $16.24 – $16.25 per hour
Shift: First
Work hours: 8 AM – 5 PM
Education: High School
Responsibilities
100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Duties
Representative will work directly with the members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertaining to them. Daily duties include:
- Conducting research on each case, reaching out to the physician’s office, making out bound calls to our members, and fielding incoming calls from members
- Track and communicate system errors in an expediential and thorough manner
- Self-report metrics successfully and regularly
- Take requests for care management from patients, physician offices or imaging centers
- Research issues regarding the certification process and forward to the appropriate parties.
- Delivers basic technical, administrative, or operative Customer Service tasks.
- Performs simple data entry, sorts requests, and maintains files.
- Understands simple instructions and procedures.
- Performs Customer Service duties under direct instruction and close supervision.
- Work is allocated on a day-to-day or task-by-task basis with clear instructions.
- Entry point into professional roles.
Skills
Customer support
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County’s Fair Chance Ordinance for Employers.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Read more: [Hiring] Customer Service Representative REMOTE USA
