[Hiring] Customer Service Representative (Phone Support) REMOTE USA
Position: Customer Service Representative (Phone Support)
Date Posted: 18 October 2026
Industry: Software Technology & Digital Mortgage Solutions
Employment Type: Full Time
Experience: Minimum 2+ years of relevant customer support experience, including phone support
Qualification: Bachelor’s Degree or relevant professional experience in Customer Service, Business, Finance, or a related field (Estimated)
Salary: $45,000 – $55,000 per year + Benefits (Exact compensation may vary based on skills, experience, and location)
Location: REMOTE (Must reside in the Continental United States)
Company: ARIVE
Description:
ARIVE is a high-growth software startup transforming the digital mortgage industry through its innovative loan origination platform. The company is seeking an intelligent and customer-focused Customer Service Representative to provide frontline phone support to users of its mortgage technology platform.
This remote role requires a professional who can assist customers with general software-related questions, provide basic troubleshooting support, manage inquiries efficiently, and ensure a positive customer experience. The ideal candidate should be comfortable learning complex systems, communicating clearly with users, and working in a fast-paced technology environment.
Key Responsibilities:
• Serve as the first point of contact for customer phone inquiries and provide effective support.
• Address customer questions directly when possible and route complex issues to the appropriate teams.
• Deliver high-quality customer service while managing call volumes and maintaining professional communication.
• Stay updated on software features, customer use cases, marketing resources, and company updates.
• Review voicemails, identify callback opportunities, and coordinate follow-ups with relevant teams.
• Maintain accurate records of call topics, customer concerns, and support trends.
• Collaborate with internal teams to identify opportunities for improving customer experience.
Requirements:
• Minimum 2+ years of customer support experience, including phone-based support.
• Experience working in the mortgage industry is strongly preferred.
• Excellent English communication skills with the ability to explain complex information clearly.
• Ability to handle challenging customer interactions with patience and professionalism.
• Self-motivated with willingness to learn new software systems and processes.
• Ability to work independently in a fast-paced and changing environment.
• Strong organizational skills with the ability to manage priorities effectively.
• Experience communicating with business owners, executives, and managing client relationships is a plus.
• Strong knowledge of:
• Customer service operations, phone support, and client relationship management
• Software troubleshooting, user assistance, and support escalation processes
• Mortgage industry concepts and digital lending platforms
Benefits:
• Medical, Dental, and Vision Insurance
• 401(k) Plan with Employer Match
• Generous Paid Time Off (PTO)
• Learning opportunities in a fast-growing technology startup environment
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