[Hiring] Customer Service Representative Dubai UAE
Position: Customer Service Representative
Date Posted: 13th November 2026
Industry: Supply Chain, Logistics & Shipping
Employment Type: Full Time
Experience: Previous experience in Customer Service within the Supply Chain, Logistics, or Shipping industry
Qualification: Not Specified
Salary: AED 4,500
Location: Dubai, United Arab Emirates
Company: Reliance Recruiters
Description:
Reliance Recruiters is seeking a customer-oriented Customer Service Representative to join a client based in Dubai. This role is ideal for individuals with experience in the supply chain, logistics, or shipping sector who are passionate about delivering outstanding customer support.
The successful candidate will be responsible for managing customer communications, processing orders, coordinating with internal teams, and ensuring timely updates on shipments. The role requires excellent communication skills, strong problem-solving abilities, and a commitment to providing an exceptional customer experience.
Key Responsibilities:
• Respond to customer inquiries, complaints, and service requests via phone, email, and chat.
• Build and maintain positive customer relationships while ensuring issues are resolved within agreed service levels.
• Coordinate with internal departments, suppliers, and back-office teams to ensure seamless service delivery.
• Process customer orders and provide accurate shipment updates.
• Handle Track & Trace requests and proactively communicate shipment delays.
• Maintain accurate customer records, master data, product information, and pricing updates.
• Manage customer escalations professionally and ensure a positive customer experience.
Requirements:
• Previous experience in Customer Service within the Supply Chain, Logistics, or Shipping industry.
• Strong communication and customer relationship management skills.
• Knowledge of shipment tracking, order processing, and logistics coordination.
• Ability to resolve customer queries efficiently and professionally.
• Must currently be based in the UAE.
Strong knowledge of:
• Customer service and relationship management
• Shipment tracking and order processing
• Supply chain and logistics operations
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
