[Hiring] Customer Service Rep / Receptionist REMOTE USA

­­­­Position: Customer Service Rep / Receptionist

Date posted: 2025-07-18

Industry: other

Employment type: Full Time

Experience: 2 year                       

Qualification: Bachelor’s Degree holder

Salary: 45K – 85K/year

Location: United States, REMOTE

Company: Emma of Torre.ai

Description:

Emma of Torre.ai

Customer Service Rep / Receptionist (Remote)

United States ·

About the job

I’m helping Capitol Orthodontics find a top candidate to join their team full-time for the role of Customer Service Rep / Receptionist (Remote).

You’ll deliver outstanding remote support enhancing patient care in a flexible virtual environment.

Compensation:

USD 45K – 85K/year

+ Bonuses (up to 150% of base compensation)

Location:

Remote: United States

Mission of Capitol Orthodontics:

Capitol Orthodontics is dedicated to providing personalized, advanced orthodontic care that creates healthy, functional, and beautiful smiles for patients of all ages. Guided by expert knowledge and innovative techniques, we strive to enhance confidence and well-being through exceptional treatment and compassionate service.

What makes you a strong candidate:

• You are proficient in Zendesk, Ticketing software, Freshdesk, CRM (Customer relationship management).
• You have +2 years experience in Customer service.
• English – Fully fluent

Responsibilities and more:

Position Overview:
Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.

In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job—it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels).

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve technical issues, guiding customers through solutions.
• Maintain accurate records of customer interactions and issue resolutions.
• Assist customers with account management, billing, and product questions.
• Support team members with remote administrative tasks as needed.
• Follow confidentiality and security protocols to protect sensitive information.

For Expert Candidates:

• Develop and optimize customer support workflows for efficiency.
• Analyze customer feedback to identify trends and improve service quality.
• Mentor and train new team members remotely.
• Coordinate with other departments to resolve complex issues.
• Assist in implementing remote work tools and best practices.

Qualifications: (No Experience)

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Tech-savvy with a willingness to learn new software.
• Reliable, self-motivated, and capable of managing time effectively.
• Entry-Level: (2+ Years of Relevant Experience)
• 2+ years of experience in remote customer support or receptionist roles.
• Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk).
• Strong organizational skills and ability to multitask.
• Ability to work independently and handle challenging customer situations.

Adaptable and quick learner.

Benefits and Perks:

• Health Insurance.
• Paid Time Off (PTO) and Paid Holidays.
• Retirement Plans.
• Flexible Work Arrangements.
• Paid Parental Leave.
• Professional Development & Certification Opportunities.
• Life and Disability Insurance.
• Employee Assistance Programs (EAPs).
• Wellness Programs.
• Performance Bonuses & Incentives.
• Employee Discounts & Perks.
• An Inclusive, Safe, and Supportive Work Environment.

Work Environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success

Job benefits:

• Health Insurance
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plans
• Flexible Work Arrangements
• Paid Parental Leave
• Professional Development & Certification Opportunities
• Life and Disability Insurance
• Employee Assistance Programs (EAPs)
• Wellness Programs
• Performance Bonuses & Incentives
• Employee Discounts & Perks
• An Inclusive, Safe, and Supportive Work Environment

Desired Skills and Experience

Zendesk, Ticketing software, Freshdesk, CRM (Customer relationship management), Customer service