[Hiring] Customer Service Rep I – Claims Alert REMOTE USA
Position: Customer Service Rep I – Claims Alert
Date Posted: November 9, 2025
Industry: Insurance / Customer Service / Claims
Employment Type: Full Time
Experience: 1-2 years in customer service, administrative, or telephony experience
Qualification: High School Diploma required; additional certifications or relevant experience preferred
Location: California, United States, REMOTE
Company: Crawford & Company
Description:
Crawford & Company is a global leader in claims management, dedicated to helping individuals and communities recover after loss events. We approach each claim with care, recognizing that behind every number is a person in need of support.
The Customer Service Rep I – Claims Alert plays a critical role in processing new insurance claims and responding to customer inquiries. This position requires strong attention to detail, excellent communication skills, and the ability to handle emergency or catastrophe-related claims effectively.
Responsibilities:
- Intake First Notice of Loss (FNOL) claims
- Conduct emergency adjuster call outs through three-way calls with clients
- Process emergency or catastrophe event FNOL
- Achieve and maintain proficiency with all client instructions
- Meet or exceed call center performance standards
- Provide exceptional customer service to internal teams and external clients
- Assist with special projects or perform other duties as requested
- Uphold the Crawford Code of Conduct
Qualifications:
- High school diploma required
- 1-2 years of face-to-face, telephony, or administrative customer service experience
- Ability to interact professionally and tactfully with clients over the phone
- Strong computer and keyboard skills
- Excellent attention to detail and organizational skills
- Effective time management abilities
- Strong analytical and problem-solving skills
- Excellent written, verbal, and oral communication skills
- Ability to work independently with minimal supervision
- Good interpersonal skills and strong work ethic
About Us:
Crawford empowers employees to grow, innovate, and lead. With a diverse global workforce spanning over 70 countries, we operate as One Crawford—united in purpose, vision, and values. Employees enjoy competitive compensation, benefits supporting financial, physical, and mental wellness, continuous learning opportunities, and programs that give back to the community.
We are committed to a culture of respect, collaboration, entrepreneurial spirit, and inclusion. Crawford & Company participates in E-Verify and is an Equal Opportunity Employer.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
