[Hiring] Customer Service Project Analyst III REMOTE USA
Position: Customer Service Project Analyst III
Date Posted: January 12, 2026
Industry: Environmental Services
Employment Type: Full Time
Experience: 4–7 years of relevant work experience
Qualification: Estimated Bachelor’s degree holder or equivalent experience in a related field
Salary: $75100.00 – $112700.00 / year
Location: United States – REMOTE
Company: Timeline Optimization Group
Description:
Timeline Optimization Group is seeking a skilled Customer Service Project Analyst III to join their fully remote team. This role focuses on analyzing customer service operations, delivering actionable insights, and enhancing business processes in a sustainable and impact-driven environment. Timeline Optimization identifies and validates opportunities from real employers but does not directly hire for positions.
Key Responsibilities:
• Analyze data trends to provide actionable insights and recommendations for internal teams
• Develop and implement methods to monitor adherence to Customer Service Level Agreements (SLAs)
• Use Microsoft Excel, PowerPoint, and Power BI for data integration, reporting, and presentation
• Collaborate with cross-functional teams to support ongoing business analysis needs
• Manage and prioritize customer requests and internal business requirements to maximize value
Required Qualifications:
• 4–7 years of relevant work experience
• Advanced ability to communicate complex data findings clearly and effectively
• Proficiency in Microsoft Excel, PowerPoint, and Power BI for analysis and reporting
• Strong project management skills with adaptability to changing priorities
• Ability to extract trends and insights from large datasets
Preferred Qualifications:
• Strong background in customer service and system integration
• Experience in training large groups and developing training materials
• Demonstrated ability to identify and address team needs
Benefits & Highlights:
• Fully remote role with standard hours from 8:00 a.m. to 5:00 p.m.
• Comprehensive medical, dental, and vision coverage
• Retirement plan with company match and Employee Stock Purchase Plan (ESPP)
• Opportunity to contribute to a company focused on sustainability and community impact
• Supportive and inclusive work culture emphasizing employee engagement
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
