[Hiring] Customer Service Professional – Inbound REMOTE USA
Position: Customer Service Professional – Inbound
Date Posted: July 20, 2026
Industry: Healthcare | Medical Billing | Customer Service | Revenue Cycle Management
Employment Type: Full Time
Experience: Experience in Customer Service, Medical Billing, Accounts Receivable, or Related Fields Preferred
Qualification: High School Diploma Required
Salary: $17.00 / hour
Location: United States (REMOTE)
Company: EMS|MC
Description:
EMS|MC is seeking a Customer Service Professional – Inbound to support its healthcare revenue cycle management operations. This remote position is ideal for customer-focused professionals who can handle inbound calls, assist patients with billing-related inquiries, and provide accurate, professional support while maintaining compliance standards.
The successful candidate will communicate with patients, resolve account-related concerns, update insurance information, document interactions, and ensure a high level of service quality. This role requires strong attention to detail, excellent communication skills, and the ability to manage customer interactions in a healthcare environment.
The position offers a full-time remote work opportunity with a Monday to Friday schedule from 1:00 PM EST to 10:00 PM EST.
Key Responsibilities:
• Answer inbound customer calls promptly and provide professional, courteous assistance.
• Identify customer needs and determine appropriate solutions, including clarifying charges, payments, insurance information, and account details.
• Utilize company resources, procedures, and client guidelines to resolve customer inquiries effectively.
• Escalate unresolved complaints or complex issues to supervisors or management when required.
• Document all customer interactions accurately within the billing system.
• Maintain clear and detailed call records to support future reference and compliance requirements.
• Identify situations requiring transfer to senior advisors, supervisors, or management teams.
• Provide feedback on recurring customer concerns and trends to help improve service processes.
• Process and update insurance information provided by patients through company systems.
• Support new employee mentoring and assist with special projects when assigned.
• Ensure all tasks and customer interactions comply with company policies, HIPAA requirements, and applicable regulations.
Requirements:
• High School Diploma required.
• Understanding of Medicare, Medicaid, commercial insurance, patient reimbursement, billing processes, and HIPAA regulations.
• Strong written and verbal communication skills with the ability to interact professionally with diverse customers and teams.
• Excellent typing and data entry accuracy.
• Ability to learn and follow specific client requirements and procedures.
• Strong organizational skills with the ability to manage priorities independently.
• Ability to work effectively both independently and within a cross-functional team environment.
• Flexible and adaptable to changes in procedures, schedules, and responsibilities.
• Strong attention to detail and commitment to accuracy.
• Strong knowledge of:
• Healthcare customer service and medical billing processes.
• HIPAA compliance and patient information handling.
• Microsoft Office applications, especially Excel data management and formulas.
Quality & Productivity Requirements:
• Maintain required turnaround times according to company and client standards.
• Achieve required customer service call quality and HIPAA compliance scores.
Working Environment:
• Remote general office environment.
• Frequent telephone communication and computer usage.
• Regular typing and data entry activities.
• Ability to work while sitting for extended periods.
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