[Hiring] Customer Service Manager Dubai UAE
Position: Customer Service Manager
Date Posted: April 3, 2026
Industry: Customer Service / Technology / Operations
Employment Type: Full Time
Experience: Minimum 3 years of customer service leadership experience
Qualification: Estimated Qualification like Bachelor Degree holder in Business Administration, Communications, or related field
Salary: AED 8,000 – 10,000 per month
Location: Dubai, United Arab Emirates
Company: Keeta
Description:
Keeta is currently seeking a dedicated and experienced Customer Service Manager to lead its customer support function in Dubai. This position is suited for someone who can operate effectively in a fast-paced, technology-driven setting while ensuring high-quality service delivery and customer satisfaction.
The ideal candidate will take ownership of daily operations, manage team performance, and implement strategies that enhance the overall customer experience.
• Oversee and manage customer service operations, ensuring consistent service excellence
• Lead, hire, and train customer service representatives while fostering a high-performing team environment
• Supervise day-to-day activities including handling call volumes, support tickets, and workflow distribution
• Design and execute customer experience strategies, policies, and service standards
• Track key performance indicators (KPIs) and customer satisfaction metrics, making improvements where necessary
Requirements:
• At least 3 years of experience in a leadership role within customer service
• Proven ability to manage, mentor, and develop teams effectively
• Hands-on experience with customer support systems and operational workflows
• Strong analytical skills with the ability to evaluate KPIs and enhance service performance
• Familiarity with customer service technologies or working in a tech-focused company is an advantage
Benefits:
• Competitive monthly salary ranging from AED 8,000 to 10,000
• Opportunities for professional growth within a technology-driven organization
• Chance to lead and build a strong, results-oriented customer service team
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
