[Hiring] Customer Service Executive Dubai UAE
Position: Customer Service Executive
Date Posted: September 29, 2025
Industry: Aviation / Customer Service / Logistics
Employment Type: Full-time
Experience: Not Specified
Qualification: Secondary education or equivalent
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: SolitAir
Description:
[Join SolitAir, a fast-growing airline, as a Customer Service Executive and play a key role in delivering top-notch service to our customers. This position is ideal for someone who thrives in a dynamic environment and is committed to process excellence and effective problem-solving.
Key Responsibilities:
- Handle customer inquiries, bookings, and quotes via phone and online channels, ensuring timely updates on cargo progress
- Investigate and resolve issues, escalate as needed, and support corrective actions
- Input, validate, and prepare accurate reports and data analysis to improve processes
- Collaborate closely with internal teams, vendors, and customers to maintain smooth operations
- Ensure all tasks comply with company procedures, regulations, and deadlines
- Prepare job aids, procedures, and provide on-the-job training to support process changes
Requirements:
- Secondary education or equivalent
- Strong communication and computer skills
- Excellent problem-solving and decision-making abilities
- Customer-focused mindset with commitment to service excellence
- Willingness to work rotational shifts (24/7 coverage) including weekends and nights from DWC office
- Experience in cargo, freight forwarding, or logistics is a plus
Why Join Us:
- Be part of a collaborative, professional team
- Opportunity to grow in a company that values dedication, integrity, and innovation
- Contribute directly to operational excellence
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