[Hiring] Customer Service Executive Dubai UAE
Position: Customer Service Executive
Date Posted: August 29, 2025
Industry: Logistics / Freight Forwarding / Supply Chain
Employment Type: Full Time
Experience: 5+ years (UAE logistics operations; sea imports & exports preferred)
Qualification: Estimated: Diploma/Degree/Certificate in Logistics, Supply Chain, Business, or related field
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Sparkle Wave Freight
Description:
Sparkle Wave Freight is expanding and looking for a dedicated Customer Service Executive to manage sea import and export customer relationships and operational workflows. The successful candidate will be the main point of contact for freight queries, ensure timely shipment handling, and support end-to-end sea freight operations while maintaining strong client service standards.
What you’ll be doing:
• Coordinate with clients, carriers, agents, and internal teams to ensure timely handling of sea shipments.
• Provide accurate shipment status updates and respond to customer queries promptly.
• Prepare, review, and process shipping documentation to meet regulatory and customs requirements.
• Support the operations team with booking, follow-ups, and exception handling across the shipment lifecycle.
• Liaise with partners to arrange cargo handovers, deliveries, and releases.
• Maintain strong client relationships through proactive communication and problem resolution.
What we’re looking for:
• Minimum 5+ years’ UAE experience in logistics operations, preferably focused on sea imports & exports.
• Familiarity with ERP systems and logistics/shipping platforms.
• Solid understanding of Incoterms and international trade procedures.
• Excellent communication, coordination, and problem-solving skills.
• Customer-first mindset with strong attention to detail and the ability to work under pressure.
Why Sparkle Wave Freight?
• Competitive salary and benefits.
• Opportunities for growth across international logistics operations.
• A collaborative and supportive work environment.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
