[Hiring] Customer Service Analyst REMOTE USA
Position: Customer Service Analyst
Date Posted: 19 January 2026
Industry: Education / Virtual Learning / Technology
Employment Type: Part-Time
Experience: Not Specified
Qualification: Degree in Education, Educational Technology, or related field (Prior experience with Pearson Virtual Schools can substitute)
Salary: $26,400 – $28,100
Location: United States, REMOTE
Company: Pearson
Description:
Pearson is seeking a dedicated Customer Service Analyst to join the Virtual Schools support team, working remotely from a home office. This part-time role involves providing exceptional support and training to Pearson Virtual Schools employees and customers, facilitating a positive learning experience for students. The analyst will handle inbound calls, provide guidance on Education Management Systems, and support school staff throughout the school year cycle.
Key responsibilities include:
- Handle inbound calls professionally, accurately, and efficiently
- Troubleshoot and resolve issues independently or escalate when needed
- Transfer calls to appropriate staff as required
- Utilize tools such as IssueAware tickets, Salesforce, and other systems for tracking and issue resolution
- Develop and maintain expertise in Pearson Connexus, third-party resources, and school year cycle tasks
- Participate in projects such as customer service training reviews and presentation preparation
- Collaborate with schools and corporate departments, including Instructional Program Development, Connexus Management, Software Development, and Operations
Qualifications required:
- Degree in Education, Educational Technology, or related field (or prior experience with Pearson Virtual Schools)
- Familiarity with Learning Management Systems (Pearson Connexus or GradPoint)
- Excellent phone etiquette, customer-service skills, and verbal/written communication
- Strong interpersonal skills and a positive, customer-focused attitude
- Adaptable, flexible, and able to maintain a regular 5-hour shift within 8:00 am – 6:00 pm EST
- Ability to multi-task, work in a fast-paced environment, and function as a team player
- Proficiency with Microsoft OS, MS Office, Google Applications; Help Desk experience preferred
Compensation is influenced by experience, skill set, and location. This position is not bonus eligible. Applications are open through 19 January 2026 and may be extended based on business needs.
Pearson is an Equal Opportunity Employer and a member of E-Verify, committed to inclusion and accessibility. Reasonable accommodations are available for individuals with disabilities by contacting TalentExperienceGlobalTeam@grp.pearson.com.
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