[Hiring] Customer Service Analyst REMOTE USA
Position: Customer Service Analyst
Date Posted: January 9, 2026
Industry: Financial Services
Employment Type: Full Time
Experience: 2+ years of related customer service experience
Qualification: High school diploma or equivalent
Salary: $55,000
Location: United States REMOTE
Company: Timeline Optimization Group
Description:
Timeline Optimization Group is seeking a Customer Service Analyst to join their US remote team. The company focuses on helping job seekers discover attractive opportunities before they become widely advertised. Please note that Timeline Optimization does not hire directly for these roles; they validate and connect candidates with actual employers.
Key Responsibilities:
• Analyze incoming requests through phone and electronic communications to ensure high customer satisfaction
• Communicate complex information and solutions to customers in a clear and helpful manner
• De-escalate situations involving dissatisfied customers with patience and support
• Maintain and accurately update customer account details across multiple databases
• Process both financial and non-financial transactions in line with established procedures
Required Qualifications:
• High school diploma or equivalent
• Minimum of 2 years of experience in customer service
• Exceptional verbal communication skills
• Strong attention to detail and ability to manage multiple tasks efficiently
• Availability to work the schedule: 10:00 AM – 7:00 PM EST, Monday–Thursday, and 8:00 AM – 5:00 PM EST on Fridays
Preferred Qualifications:
• Previous call center experience is a plus but not required
• Strong computer skills
Why Consider This Opportunity:
• Salary up to $55,000 depending on experience
• Opportunities for professional development and learning
• Collaborative culture focused on customer satisfaction
• Potential for career growth within the organization
• Supportive, small-company work environment
• Incentive and bonus opportunities included in total compensation
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
