[Hiring] Customer Service Analyst REMOTE USA
Position: Customer Service Analyst
Date Posted: December 20, 2025
Industry: Financial Services
Employment Type: Full Time
Experience: Minimum 2 years customer service experience
Qualification: High school diploma or equivalent
Salary: $55,000 (based on experience)
Location: United States, REMOTE
Company: Timeline Optimization Group
Description:
Timeline Optimization Group is dedicated to helping job seekers discover opportunities before they are widely advertised. We are not a staffing firm or agency and do not hire directly for positions; instead, we identify and validate roles in real-time from actual employers.
Job Responsibilities:
- Analyze incoming customer requests via phone and electronic communications to ensure satisfaction
- Communicate complex information and solutions clearly and helpfully
- De-escalate situations involving dissatisfied customers with patience and support
- Accurately update and maintain customer account details in multiple databases
- Process financial and non-financial transactions following established procedures
Requirements:
- High school diploma or equivalent
- Minimum 2 years of related customer service experience
- Exceptional verbal communication skills
- Strong attention to detail and ability to multi-task efficiently
- Availability to work the schedule: 10:00 AM – 7:00 PM EST Monday – Thursday, 8:00 AM – 5:00 PM EST Friday
Preferred Qualifications:
- Prior call center experience is a plus
- Strong computer skills
Benefits & Highlights:
- Opportunities for professional development and learning
- Collaborative, supportive work environment with a small company feel
- Potential for career growth within the organization
- Incentives and bonus opportunities included in total compensation
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
