[Hiring] Customer Service Analyst REMOTE USA

Position: Customer Service Analyst

Date Posted: November 30, 2025

Industry: Education / E-Learning / Customer Support

Employment Type: Part Time

Experience: Prior experience within a Pearson Virtual Schools supported program preferred

Qualification: Degree in Education, Education Technology, or a related field (Prior experience with Pearson Virtual Schools can substitute)

Salary: $26,400 – $28,100

Location: United States REMOTE

Company: Pearson

Description:
Pearson is seeking a Customer Service Analyst to join their Virtual Schools support team. This part-time role is remote and designed for candidates who are committed to delivering exceptional support and training for both Pearson Virtual Schools employees and customers. Working a daily 5-hour shift (25 hours/week) during operating hours of 8:00 am – 6:00 pm EST, the analyst will handle inbound calls, assist staff and customers in understanding Education Management Systems, and facilitate resolution of a wide range of issues related to school operations and programs.

Responsibilities:

• Professionally manage inbound calls, providing consistent, accurate, and courteous support.
• Research and resolve issues using resources such as Salesforce, Connexus Help, Guides, and other materials.
• Transfer calls to the appropriate team member when necessary.
• Track and manage issues using IssueAware tickets and other systems.
• Develop in-depth expertise in Connexus, Pearson Connexus, third-party resources, and school year cycle tasks.
• Participate in projects, including meeting presentations and customer service training reviews.
• Collaborate with the Customer Support team and other corporate departments such as Instructional Program Development, Connexus Management, Software Development, and Operations.

Qualifications:

• Degree in Education, Education Technology, or related field (experience with Pearson Virtual Schools may substitute).
• Familiarity with Learning Management Systems such as Pearson Connexus or GradPoint.
• Strong phone manners, customer-service skills, and clear verbal and written communication.
• Excellent interpersonal skills, adaptability, and positive attitude.
• Commitment to a consistent 5-hour daily schedule, following established break protocols.
• Ability to work in a fast-paced environment, multitask, and respond to change.
• Team-oriented with demonstrated collaborative skills.
• Proficiency with Microsoft OS, MS Office, Google Applications; Help Desk queue experience preferred.

Additional Information:

• Compensation is influenced by skill set, experience, and location.
• Applications will be accepted through December 4, 2025 (may be extended based on business needs).
• Pearson is an Equal Opportunity Employer and member of E-Verify.

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