[Hiring] Customer Service Agent Dubai UAE
Position: Customer Service Agent
Date Posted: August 6, 2025
Industry: Insurance
Employment Type: Full Time
Experience: Experience in a call center or customer service role
Qualification: High school diploma (additional certifications in customer service are a plus)
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Takaful Emarat Insurance PSC
Description:
Takaful Emarat Insurance PSC, a prominent Shariah-compliant provider of Life & Health Takaful solutions in the UAE, is seeking a Customer Service Agent to join its Dubai-based team. This full-time, on-site position offers an exciting opportunity to contribute to a forward-thinking insurance company that values customer-centric service.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and live chats in a professional and courteous manner
- Respond to customer inquiries, complaints, and feedback with empathy and efficiency
- Deliver accurate information regarding products, services, and company policies
- Maintain thorough records of all interactions using the CRM system
- Escalate complex cases when necessary to ensure timely resolutions
- Conduct follow-ups to guarantee complete customer satisfaction
- Meet and exceed Key Performance Indicators (KPIs)
- Take part in ongoing training and development sessions
- Provide assistance to walk-in clients when needed
Qualifications & Skills:
- High school diploma required; certifications in customer service are an advantage
- Proven experience in call center or customer-facing roles
- Excellent communication and problem-solving skills
- Proficiency with CRM platforms and call center software
- Ability to stay organized, patient, and focused on customer satisfaction
Be a part of a customer-focused culture and contribute to meaningful service delivery in the growing world of ethical insurance.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
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