[Hiring] Customer Resolution Associate REMOTE USA
Position: Customer Resolution Associate – Remote
Date Posted: November 20, 2025
Industry: Healthcare / Pharmacy Benefit Management (PBM)
Employment Type: Full Time
Experience: 1+ year customer service experience; 6 months in PBM/healthcare
Qualification: High School Diploma or GED required; Associate’s degree in business, healthcare, or related field preferred
Salary: $17.85 – $25.48 per hour
Location: Minneapolis, MN, United States REMOTE
Company: Prime Therapeutics LLC
Description:
Prime Therapeutics LLC is seeking a dedicated Customer Resolution Associate to join our team remotely. We are a purpose-driven PBM with a focus on connecting care and supporting the members we serve. This role offers an opportunity to make a meaningful impact in the pharmacy industry.
Job Responsibilities:
- Handle inbound and outbound communications via phone, email, and fax regarding the concierge program for members, pharmacies, prescribers, or plans.
- Process Pharmacy Concierge case management cases, including accurate entry, review, and documentation in both claims processing and case management systems.
- Maintain detailed case profiles by entering member, prescriber, pharmacy, and drug information accurately.
- Investigate and resolve inquiries promptly; escalate complex issues to appropriate team members.
- Manage work queues efficiently to meet client-specific turnaround times.
- Perform other duties as assigned to support team and operational goals.
Minimum Qualifications:
- High school diploma or equivalent GED
- Minimum 1 year of customer service experience
- At least 6 months of work experience in Pharmacy Benefit Management (PBM) or healthcare
- Eligibility to work in the U.S. without a work visa or residency sponsorship
Additional Qualifications:
- Strong verbal and written communication skills
- Excellent interpersonal, organizational, and time-management skills
- Ability and willingness to learn internal systems, processes, and programs
- Flexibility to work overtime, weekends, and holidays on a rotating basis
- Adaptability to work collaboratively in a fast-paced environment
- Basic math skills and proficiency with Microsoft Office, Internet, and email
- Flexibility to accommodate business scheduling needs
Preferred Qualifications:
- Associate’s degree in business, healthcare, or related field
- 1 year of related PBM or healthcare experience
- National Pharmacy Technician Certification (PTCB or ExCPT/CPhT)
All employees must understand and comply with security responsibilities, legal and regulatory requirements, and internal policies. Reasonable accommodations will be provided for employees with disabilities as required by law. Prime reserves the right to assign additional duties as necessary.
Potential pay ranges from $17.85 – $25.48 per hour depending on experience and skills. Benefits, incentives, and additional compensation details are available on our Benefits Page under “Benefits at a glance.”
Prime Therapeutics LLC is proud to be an equal opportunity employer and welcomes candidates from diverse backgrounds, experiences, and abilities, including applicants with arrest or conviction records.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
