[Hiring] Customer Experience Specialist REMOTE USA
Position: Customer Experience Specialist
Date Posted: August 22, 2025
Industry: E-commerce / Home Décor / Customer Experience
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Location: Los Angeles, United States, REMOTE
Company: Lulu and Georgia
Description:
About the company: Lulu and Georgia curates elevated home décor and statement pieces, blending thoughtful design with accessible e-commerce shopping. Founded in 2012 and headquartered in Los Angeles, the brand focuses on bringing well-designed interiors to a broad audience through a carefully selected product assortment.
Role overview: We’re hiring a full-time Customer Experience Specialist to join a small, collaborative team. You’ll operate in a fast-paced environment, handling multiple tasks at once while delivering exceptional service. This position fits someone who enjoys customer interaction, has an eye for product detail, and is interested in the intersection of ecommerce, operations, and design.
Responsibilities:
• Respond promptly and professionally to customer emails, live chats, and phone inquiries about products and orders.
• Manage order issues, shipping enquiries, and returns with accuracy and empathy.
• Become a product expert — maintain strong knowledge of the catalog so you can advise customers confidently.
• Approach complex customer situations with a solutions-first mindset, aiming to turn challenges into positive experiences.
• Liaise with warehouse and shipping partners to resolve outstanding fulfillment or delivery problems.
• Collect, analyze, and escalate customer feedback to management to help refine the shopping experience and operational processes.
Requirements:
• Proven background in customer service or retail support, ideally in ecommerce.
• Experience using Zendesk or similar help-desk platforms is preferred.
• Excellent written and verbal communication skills, with strong attention to detail.
• A genuine customer-first attitude and the ability to de-escalate and resolve issues.
• Flexibility to work varied schedules (Sunday–Thursday or Tuesday–Saturday), with occasional holiday coverage as needed.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
