[Hiring] Customer Experience Engineer (CXE) REMOTE USA

Position: Customer Experience Engineer (CXE)

Date Posted: 22 February 2026

Industry: Information Technology / Software Development / Cloud Computing

Employment Type: Full Time

Experience: 3+ Years

Qualification: Bachelor’s Degree in Computer Science, Engineering, or equivalent practical experience

Salary: $138,000 – $172,500 per year

Location: United States (Remote-First)

Company: Docker, Inc.

Description:

Docker, Inc., a leading platform for building, sharing, and running applications, is seeking a Customer Experience Engineer (CXE) to join our global, remote-first team. With over 20 million monthly users and billions of image pulls, Docker empowers developers worldwide and is trusted by startups and Fortune 100 companies alike. This role focuses on post-sales digital engagement, driving product adoption and customer success through programmatic, 1:many initiatives.

Key Responsibilities:

• Digital Program Design & Adoption:
  • Design, launch, and manage digital programs including webinars, workshops, cohort-based enablement, and automated lifecycle journeys
  • Build and manage customer cohorts based on lifecycle stage, product usage, and engagement signals
  • Ensure programs are repeatable, measurable, and continuously improved
• Journey Monitoring, Testing & Optimization:
  • Track digital customer journeys using engagement data, product telemetry, and lifecycle metrics
  • Test, refine, and optimize programs through messaging, timing, targeting, and structure iteration
  • Close feedback loops between customer behavior, program design, and performance
• Technical Enablement & Expertise Development:
  • Provide technical enablement for platform, security, and developer audiences
  • Create and maintain reusable digital assets such as guides, walkthroughs, labs, and recordings
  • Continuously expand technical knowledge across Docker products and adjacent technologies
• Customer Insights & Lifecycle Intelligence:
  • Analyze adoption, engagement, and lifecycle data to generate actionable insights
  • Partner with Product, Marketing, and CX Operations to improve programs and customer experiences
• Cross-Functional Collaboration:
  • Work closely with Sales, TAMs, Product, Marketing, and Engineering teams to align on lifecycle goals
  • Amplify impact through scalable programs and systems rather than individual interactions

Qualifications:

• 3+ years in customer success, technical enablement, solutions engineering, or program-oriented post-sales roles
• Strong technical foundation with Docker, containers, CI/CD, Kubernetes, and cloud platforms
• Experience designing or running digital, 1:many programs that influence adoption or behavior
• Comfortable working with data, usage metrics, dashboards, and experimentation results
• Excellent written and verbal communication skills; confident presenting to technical audiences

Preferred:

• Familiarity with digital customer success tools (e.g., Gainsight, HubSpot, Marketo)
• Exposure to product-led growth (PLG) or usage-based lifecycle models
• Experience optimizing customer journeys through testing and iteration

Onboarding & Growth:

• First 30 days: Learn Docker platform, customer lifecycle, and existing CXE programs
• First 60 days: Take ownership of digital programs and analyze engagement data
• First 90 days: Implement optimizations to improve adoption metrics and contribute to lifecycle strategy
• Career growth includes managing complex digital journeys, deepening technical expertise, and shaping customer engagement strategy

Perks & Benefits:

• Remote-first culture with flexibility to work from home
• 16 weeks of paid parental leave
• Technology stipend of $100/month
• Training stipend for courses, conferences, and classes
• Equity grants to share in company growth
• PTO plan and additional Whaleness Days for rest and rejuvenation
• Health benefits, retirement plans, and Docker swag (varies by country)

Docker is committed to diversity, inclusion, and building a team with varied backgrounds and skills to better serve our global community.

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