[Hiring] Customer Experience Associate REMOTE USA
Position: Customer Experience Associate
Date Posted: December 23, 2025
Industry: Customer Service / Veterinary Pharmacy
Employment Type: Full Time
Experience: 1+ years of customer service experience or veterinary care experience
Qualification: High school diploma or equivalent; 6+ months of professional experience working with computer and web-based tools
Salary: $18/hour
Location: United States REMOTE
Company: Koala Health
Description:
Koala Health is on a mission to simplify pet healthcare and create enjoyable experiences for pet owners and veterinarians alike. As a fast-growing veterinary pharmacy, we deliver medications and health products directly to pet parents, ensuring timely and beautifully packaged deliveries.
We are seeking passionate, customer-focused individuals to join our team as Customer Experience Associates. You will be the friendly voice behind every interaction, assisting with order updates, answering questions across multiple channels, and escalating feedback to improve service. We value calm, proactive problem-solvers who genuinely care about delivering a positive experience, even under pressure.
Key Responsibilities:
• Assist customers over the phone and via email with product and service inquiries
• Manage inbound and outbound calls and emails
• Proactively identify solutions to anticipated customer questions
• Take ownership of issues from start to finish to ensure resolution
• Deliver a best-in-class service experience in a fast-paced environment
• Provide technical support to customers navigating our website
• Create a delightful experience for each interaction beyond just solving a problem
Requirements:
• High school diploma or equivalent
• 6+ months of experience with computer and web-based tools
• 1+ years of customer service experience or veterinary care experience
• Ability to work 9:30am – 6pm ET, Monday to Friday
• Comfortable working virtually with phone and computer contact throughout the shift
• Excellent spoken and written communication skills
Virtual Requirements:
• Broadband internet with minimum 10 Mbps download and 5 Mbps upload
• Home environment that is private, distraction-free, and suitable for focused work
Preferred / Nice to Have:
• 2+ years of phone or email customer service experience
• Previous virtual work experience
• Experience in veterinary/pet care
• Team-oriented with strong collaboration skills
• Passion for animals (not required but a plus)
Why You’ll Love Koala Health:
• Meaningful mission helping modernize pet health
• Remote-first culture built on flexibility and trust
• Competitive hourly pay with performance-based incentives
• Medical, dental, and vision insurance with partial dependent coverage
• Generous PTO and 401(k) plan
• Supportive, close-knit team that celebrates wins and learns fast
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
