[Hiring] Customer Experience Agent REMOTE USA
Position: Customer Experience Agent
Date Posted: 8th November 2026
Industry: Technology / Customer Support / Pet Technology
Employment Type: Full Time
Experience: Minimum 1 year of customer support experience, preferably with technical troubleshooting experience
Qualification: Not Specified
Salary: $25 – $30 per hour
Location: United States, REMOTE
Company: Fi
Description:
Fi is looking for a Customer Experience Agent to join its growing team and support customers using innovative pet technology solutions. This role is ideal for someone who enjoys solving technical problems, providing excellent customer service, and creating positive experiences for pet owners.
The successful candidate will handle customer inquiries through phone, chat, and email while resolving technical issues related to Fi products and services. The position requires strong communication skills, empathy, problem-solving abilities, and the ability to work effectively in a fast-paced technology-driven environment.
Key Responsibilities:
• Handle complex customer escalations that require advanced support beyond first-level assistance.
• Resolve challenging billing, membership, and account-related issues.
• Troubleshoot hardware-related problems, including device connectivity and syncing issues.
• Build strong relationships with customers by providing helpful and efficient support.
• Communicate customer feedback and recurring issues to improve support processes.
• Assist customers through phone, chat, and email-based support channels.
Requirements:
• Minimum 1 year of experience in customer support, preferably with technical troubleshooting responsibilities.
• Experience handling hardware-related customer issues is preferred.
• Excellent communication skills with the ability to remain calm and empathetic under pressure.
• Strong problem-solving skills with the ability to identify root causes and provide effective solutions.
• Comfortable learning and using new technology platforms and tools.
• Genuine interest in pets and providing support to pet owners.
• Ability to adapt in a fast-changing startup environment.
• Experience with retention programs, high-touch accounts, or ticketing platforms such as Zendesk is an advantage.
Strong knowledge of:
• Customer support and technical troubleshooting
• Hardware issue resolution and product support
• Ticketing platforms and customer communication tools
• Problem-solving and customer relationship management
Benefits:
• Flexible Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness programs and support services
• Dog-friendly workplace environment
• Annual donation program for dog charities
• Free Fi Membership for pets
• Employee gifting program
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
