[Hiring] Customer Engineer REMOTE USA
Position: Customer Engineer
Date Posted: 25 February 2026
Industry: Information Technology / Software / Data Management
Employment Type: Full Time
Experience: 3+ Years in Customer-Facing Enterprise Support
Qualification: Bachelor’s Degree in Computer Science or Equivalent
Salary: $77,000—$142,000 USD
Location: United States REMOTE
Company: Reltio
Description:
WE ARE HIRING – Customer Engineer
Reltio is seeking a skilled Customer Engineer to provide expert technical support for high-value customers, ensuring system health, resolving complex issues, and contributing to overall customer satisfaction and product improvement. This role involves collaboration with engineering and DevOps teams and requires hands-on experience in enterprise SaaS products and cloud data solutions.
Key Responsibilities:
- Handle complex technical challenges including configuration, workflow compilation, lambda code debugging, integration, and JSON knowledge
- Resolve all categories of customer technical issues through research, reproduction, and troubleshooting
- Provide high-quality solutions independently and exercise judgment to develop methods and evaluation criteria for prompt issue resolution
- Act as a subject matter expert in multiple product features supporting enterprise-scale solutions
- Attend client meetings to troubleshoot, analyze, and diagnose problems
- Participate in rapid response teams and serve as the voice of the customer for feedback
- Monitor tenant-level alerts and collaborate to prevent escalations
- Submit enhancement requests to Product, Engineering, Sales, and Marketing teams to improve adoption and customer success
- Operate with minimal guidance on daily tasks and high-level direction on new initiatives
- Stay up-to-date on product functionality, dependencies, architecture, and operational impact
- Participate in 24/7 on-call rotations for critical issues and support weekend shifts as needed
- Develop and share best practices, author technical documentation, and contribute to the knowledge base
Required Skills & Experience:
- 3+ years supporting enterprise SaaS products in a customer-facing role
- 3+ years with on-premise or cloud Data Unification solutions
- 3+ years working with Public Clouds (AWS/GCP/Azure) and related services
- 3+ years experience with REST APIs, integration tools, and enterprise applications
- Hands-on experience in programming (Python, Java), object-oriented design, data structures, algorithm design, and problem-solving
- Experience with RESTful API development, Postman, and web UI development using JavaScript frameworks
- Knowledge of scalable and distributed data systems, distributed file systems, Java, and cloud technologies
- Experience in data management, master data management, analytics, and big data platforms
Nice-to-Have Skills:
- MS in Computer Science or equivalent experience
- Experience with NoSQL databases (Cassandra, ElasticSearch, DynamoDB) and distributed indexes
Benefits:
- Medical, vision, and dental insurance
- 401(k)
- Paid maternity and paternity leave
- Flexible work arrangements
Reltio is proud to be an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations to applicants with disabilities.
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