[Hiring] Customer Engineer REMOTE USA
Position: Customer Engineer
Date Posted: 23 January 2026
Industry: Information Technology / SaaS / Data Management
Employment Type: Full Time
Experience: 3+ years in enterprise product support or software engineering
Qualification: Bachelor’s degree in Computer Science or equivalent field of study
Salary: $77,000—$142,000 USD
Location: United States, REMOTE
Company: Reltio
Description:
Customer Engineer – United States
Reltio® is seeking a highly skilled Customer Engineer to provide expert technical support to our high-value customers and partners. The role focuses on resolving complex technical issues, ensuring system health, and sharing knowledge to improve customer satisfaction and product performance.
Key Responsibilities:
- Troubleshoot complex customer issues involving configuration, workflow compilation, lambda code, integration, and JSON knowledge
- Resolve customer technical issues across various categories through detailed research and troubleshooting
- Provide alternative solutions using independent judgment and technical expertise
- Deliver high-quality customer engineering support to maintain excellent customer satisfaction
- Act as a subject matter expert on multiple product features and assist in product enhancement
- Attend client meetings to analyze, troubleshoot, and diagnose problems
- Participate in rapid response teams, including Engineering and DevOps, representing the customer
- Monitor tenant-level alerting tools and communicate proactively to prevent escalations
- Provide feedback to Engineering, Product, Sales, and Marketing for product and service improvements
- Operate independently on daily tasks and follow high-level guidance for new initiatives
- Maintain up-to-date knowledge of product functionality, dependencies, and operational impact
- Participate in a 24/7 on-call rotation and provide after-hours support for critical issues
- Author technical documentation and contribute to knowledge base development
- Support weekend shifts on a rotational or as-needed basis
- Lead support initiatives to enhance organizational and team performance
Required Skills and Experience:
- Bachelor’s degree in Computer Science or related field
- 3+ years supporting enterprise SaaS products in a customer-facing role
- 3+ years with cloud platforms (AWS/GCP/Azure) and their services
- 3+ years experience with REST APIs and integration tools
- Previous experience as a software engineer, support engineer, or solution engineer
- Hands-on experience in programming (Python, Java) and object-oriented design
- Knowledge of data management, master data management, analytics, and big data technologies
- Web UI development experience with JavaScript frameworks
- Understanding of scalable, distributed data systems using cloud technology
Preferred Skills:
- MS in Computer Science or equivalent experience
- Experience with NoSQL databases (Cassandra, Elasticsearch, DynamoDB) and distributed indexes
Compensation:
Reltio determines compensation based on market data, role, skills, experience, and location, with a range of $77,000—$142,000 USD.
Reltio is an equal opportunity employer committed to providing reasonable accommodations to applicants with disabilities and ensuring a diverse and inclusive workplace.
Disclaimer:
The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
