[Hiring] Customer Claims Analyst REMOTE USA
Position: Customer Claims Analyst
Date Posted: October 17, 2025
Industry: Food & Beverage / Finance / Supply Chain
Employment Type: Full Time
Experience: 2–4 years preferred
Qualification: Undergraduate degree strongly preferred
Salary: $65,000–$72,000/year
Location: California, United States REMOTE
Company: Dreyer’s Grand Ice Cream
Description:
Join Dreyer’s Grand Ice Cream (DGIC), the #1 ice cream company in the U.S., as a Customer Claims Analyst and contribute to the management of customer deductions and credit processing. Part of Froneri, a global ice cream leader, DGIC offers a dynamic environment with a rich portfolio of iconic brands such as Häagen-Dazs®, Drumstick®, Dreyer’sTM/Edy’sTM, OREO®, Outshine®, and Frollies®. This remote role prefers candidates based in California and offers the chance to work across Finance, Sales, Operations, and Supply Chain teams.
Role and Responsibilities:
• Manage customer credits in JD Edwards (JDE) to offset valid deductions for Trade and non-Trade. Communicate with AR for invalid deductions.
• Collaborate with internal partners to validate non-Trade deductions and request additional documentation from customers when needed.
• Process Trade deductions validated by Sales in JDE and communicate with AR team for offsetting.
• Participate in internal meetings to analyze customer deduction behavior and identify efficiency opportunities.
Experience and Education:
• Undergraduate degree strongly preferred.
• 2–4 years’ experience in Supply Chain, including Order Management, Distribution, Inventory, Transportation, or Demand and Supply Planning.
Skills:
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal communication.
• Proficient in Microsoft Word, Excel, Outlook; JD Edwards preferred.
• Ability to handle multiple priorities and work independently in a fast-paced environment.
• APICS certification or in-progress beneficial.
Behaviors:
• Open to change and committed to operational improvement.
• Compliance-focused with zero compromise on quality.
• Team-oriented, accuracy-driven, and responsive to urgent matters.
• Continual learning about processes, products, and tasks.
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