[Hiring] Customer Care Specialist REMOTE USA
Position: Customer Care Specialist
Date Posted: January 4, 2026
Industry: Food & Wellness / Customer Support / E-commerce
Employment Type: Full Time
Experience: 2+ years in a customer-facing support or communications role
Qualification: Experience managing social media communities, CRM platforms (Zendesk preferred), and strong written communication skills
Salary: $40,000–$50,000 USD
Location: United States REMOTE
Company: Hungryroot
Description:
Hungryroot, a leading AI-powered food and wellness platform, is seeking a dedicated Customer Care Specialist to join our distributed team. This role is ideal for a results-driven professional with a passion for healthy living and delighting customers. You will support our community and customers across social media, email, phone, SMS, live chat, and other channels, ensuring a seamless experience throughout the customer lifecycle.
Key Responsibilities:
- Respond promptly to customer inquiries across multiple channels while meeting daily resolution targets, First Response Time goals, and SLA commitments
- Moderate Facebook Groups and other brand communities, ensuring posts align with community guidelines, and removing off-topic or harmful content
- Produce weekly social community roundups highlighting feedback on products, groceries, and customer service
- Enhance brand reputation on platforms like Reddit and Trustpilot through proactive engagement and thoughtful responses
- Identify emerging trends on social channels and communicate actionable insights to Operations, Marketing, and Product teams
- Ensure consistent brand voice and tone across all interactions while achieving Customer Satisfaction (CSAT) goals
- Assist with lifecycle messaging through Braze during high-impact moments, including issue and shipping communications
- Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to provide accurate and timely information to customers
Requirements:
- 2+ years of experience in customer-facing support or communications roles
- Experience managing social channels or online communities (Facebook Group preferred)
- 1+ years using CRM platforms such as Zendesk, Kustomer, or Gorgias
- Familiarity with Braze is a plus
- Strong copywriting and editing skills
- Willingness to travel for team-building events
- Emotionally intelligent, organized, proactive, and detail-oriented
- Positive attitude with the ability to handle multiple tools and tasks efficiently
- Passion for healthy living and enhancing the customer experience
Perks & Benefits:
- Remote-first: work from home, NYC office, or anywhere in the U.S.
- Equity options
- Unlimited vacation policy and universal paid parental leave
- Monthly Hungryroot credit for healthy groceries
- Comprehensive health, vision, dental, and life insurance
- 401k with company match
- Home-office setup stipend
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
