[Hiring] Customer Care Specialist REMOTE USA
Position: Customer Care Specialist
Date posted: 2025-07-19
Industry: other
Employment type: Full Time
Experience: 2 to 4 year
Qualification: Bachelor’s Degree holder
Location: Huntsville, AL, United States, REMOTE
Company: Uni Care 24/7
Description:
Uni Care 24/7
Customer Care Specialist
Huntsville, AL
About the job
Full-time Customer Care Specialist
About The Position
We are seeking a dedicated and experienced Customer Care Specialist to join our dynamic team. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in call center quality assurance. This full-time position offers an exciting opportunity to make a significant impact on our customer satisfaction levels and overall business success.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, complaints, and support requests across multiple channels (phone, email, chat, and social media)
- Respond to customer inquiries promptly and professionally, providing accurate information and solutions
- Manage and resolve customer complaints, taking ownership of issues and following up to ensure customer satisfaction
- Identify and escalate complex issues to appropriate departments or management when necessary
- Maintain and update customer records in our CRM system, ensuring all interactions are accurately documented
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Participate in quality assurance activities, including call monitoring and feedback sessions
- Contribute to the development and improvement of customer service policies and procedures
- Stay up-to-date with product knowledge, company policies, and industry trends
- Achieve and maintain performance metrics, including customer satisfaction scores, first-call resolution rates, and average handling time
- Provide feedback and suggestions for improving customer service processes and systems
- Assist in training and mentoring new team members as needed
- Participate in team meetings and contribute to a positive work environment
Qualifications
Required:
- 1-22 years of experience in customer service, preferably in a call center environment
- Proven track record in delivering exceptional customer service
- Experience with call center quality assurance processes and metrics
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Proficiency in using CRM systems and other customer service software
- Ability to multitask and manage time effectively in a fast-paced environment
- High school diploma or equivalent; bachelor’s degree preferred
Preferred
- Experience in the industry relevant to our products or services
- Familiarity with quality assurance tools and methodologies
- Knowledge of customer service best practices and industry standards
- Experience with data analysis and reporting
- Bilingual or multilingual capabilities
Key Competencies
- Customer-centric mindset with a genuine desire to help and exceed expectations
- Excellent active listening skills and ability to empathize with customers
- Strong attention to detail and accuracy in all aspects of work
- Ability to remain calm and professional under pressure
- Adaptability and flexibility to handle changing priorities and workloads
- Team player with the ability to work collaboratively in a diverse environment
