[Hiring] Customer Care Specialist I – V+ REMOTE USA

Position: Customer Care Specialist I – V+

Date Posted: November 20, 2025

Industry: Customer Service / Real Estate Technology

Employment Type: Full Time

Experience: 1+ years in a customer-facing role

Qualification: BA/BS degree or equivalent work experience

Salary: $24.04 per hour

Location: United States REMOTE

Company: AppFolio Inc.

Description:
AppFolio Inc. is seeking a dedicated Customer Care Specialist I to deliver exceptional client experiences by providing expert-level support to customers. This role is designed for professionals who can navigate both routine and complex client inquiries, transforming challenges into actionable solutions that save time and enhance customer satisfaction.

Key Responsibilities:

• Collaborate with a team of product experts to resolve a wide range of inbound client inquiries.
• Provide specialized support while consistently meeting and exceeding established OKRs.
• Develop detailed action plans when clients face service issues or performance gaps.
• Maintain professionalism in all client interactions, both written and verbal.
• Utilize multiple software platforms to research, analyze, and present data to internal and external stakeholders.

Qualifications:

• BA/BS degree or equivalent professional experience.
• At least 1 year of experience in a customer-facing role.
• Proficiency with Salesforce or other CRM platforms.

Must Have:

• Results-oriented mindset with flexibility and adaptability to navigate ambiguous situations.
• Willingness to go above and beyond for customers and colleagues, maintaining a positive approach.
• Ability to manage a busy caseload effectively using strong time management and prioritization skills.
• High attention to detail to ensure accuracy, consistency, and transparency.
• Strong written and verbal communication skills, maintaining professionalism and friendliness.

Compensation & Benefits:

• Expected hourly rate: $24.04 per hour (actual pay may vary based on skills, education, and experience).
• Full-time employees are eligible for additional benefits, including medical, dental, vision, and other employee perks.
• AppFolio provides a supportive hybrid work environment with opportunities for career growth, mentorship, and skill development.

About AppFolio:
AppFolio is a technology leader in real estate, providing innovative solutions to streamline operations, enhance customer experience, and grow businesses. The company fosters a culture of growth, learning, impact, and connection, empowering employees to make a meaningful contribution to communities and customers.

Statement of Equal Opportunity:
AppFolio values diversity and is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other legally protected status.

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