[Hiring] Customer Care Representative REMOTE USA
Position: Customer Care Representative
Date Posted: 29th October 2026
Industry: Insurance / Customer Services / Business Services
Employment Type: Full Time
Experience: Customer service experience preferred (Call center, insurance, or banking experience preferred)
Qualification: High School Diploma or GED
Salary: $15.03 – $27.75 per hour
Location: REMOTE, United States
Company: Assurant
Description:
Assurant is hiring a Customer Care Representative to become the voice of the organization and provide exceptional support to customers through inbound calls and emails. This remote full-time role is ideal for a customer-focused professional who enjoys solving problems, building relationships, and delivering a positive customer experience.
The successful candidate will handle customer inquiries, resolve issues, document interactions, and provide timely solutions while maintaining professionalism and empathy. Assurant offers comprehensive training, career development opportunities, and a supportive work environment focused on helping employees grow.
Key Responsibilities:
• Handle inbound customer calls and emails while providing professional and empathetic support.
• Resolve customer concerns, answer questions, and deliver proactive solutions.
• Document customer interactions accurately and complete follow-ups when required.
• Participate in special projects and adapt to changing business priorities.
• Deliver an exceptional customer experience on every interaction.
• Maintain productivity and quality standards while working remotely.
Requirements:
• High School Diploma or GED required.
• Previous customer service experience, preferably in call centers, insurance, or banking.
• Strong communication, active listening, and problem-solving skills.
• Ability to manage multiple tasks using technology in a fast-paced environment.
• Reliable high-speed internet connection (25 Mbps download / 6 Mbps upload).
• Quiet and distraction-free home office setup.
• Availability to work full-time schedules, including evenings, weekends, and holidays when required.
• Ability to work shifts that may extend until 9 PM EST.
• Strong knowledge of:
• Customer service principles and issue resolution techniques.
• Call handling, email communication, and customer relationship management.
• Computer systems, digital tools, and remote work practices.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
