[Hiring] Customer Care Representative REMOTE USA
Position: Customer Care Representative (Remote)
Date Posted: December 15, 2025
Industry: Healthcare / Medical Devices / Customer Support
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Location: Wixom, MI, USA, REMOTE
Company: Rockwell Medical, Inc.
Description:
[Rockwell Medical, Inc. is seeking a dedicated Customer Care Representative to join our remote team, ensuring top-tier service and seamless support for our clients. This role is central to maintaining exceptional customer experiences by efficiently processing orders, managing correspondence, and addressing customer inquiries with professionalism and accuracy.
Key Responsibilities:
- Handle incoming customer calls, addressing order schedules, return goods authorizations, and general inquiries.
- Accurately perform order entry, manage departmental distribution, and coordinate shipping schedules within established timelines.
- Expedite customer requests, resolve complaints thoroughly, and follow through on all issues to ensure satisfaction.
- Process return goods, delivery complaints, and nonconformance procedures with careful attention to detail.
- Collaborate effectively across internal teams to foster a customer-focused and solutions-oriented environment.
- Perform additional duties as assigned to support team objectives.
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, customer-centric environment. Strong organizational and communication skills are essential for success in this role.]
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
