[Hiring] Customer Care Representative REMOTE USA
Position: Customer Care Representative
Date Posted: October 11, 2025
Industry: Customer Service / Call Center / Remote Work
Employment Type: Full Time
Experience: Minimum 1–2 Years in customer service preferred
Qualification: High school diploma or GED; additional customer service or call center experience is a plus
Salary: $14.69 – $27.12 per hour
Location: United States [REMOTE]
Company: Assurant
Description:
Assurant is seeking dedicated and empathetic Customer Care Representatives to join our remote team. As the first point of contact for our valued customers, you will provide exceptional service, handle inquiries, and resolve issues while creating a positive experience with every interaction.
Key Responsibilities:
- Handle inbound customer calls and emails with professionalism and empathy.
- Resolve customer issues, answer questions, and provide proactive solutions.
- Document interactions and follow up as needed.
- Participate in special projects and adapt to evolving priorities.
- Deliver a WOW experience on every call—ensure customers feel heard and valued.
Note: This role does not involve cold calling, sales, or contract upgrades.
Minimum Requirements:
- High school diploma or GED.
- Customer service experience (call center, insurance, or banking preferred).
- Strong communication, listening, and problem-solving skills.
- Ability to multitask using technology in a fast-paced environment.
- Reliable high-speed internet (25 Mbps down / 6 Mbps up).
- Quiet, distraction-free home office setup.
Preferred Qualifications:
- 2+ years of customer service experience.
- Prior remote work experience.
Work Environment:
- Full-time, 40 hours/week.
- Shifts may vary and include evenings, weekends, and holidays.
- Must be available to work as late as 9 PM EST.
- Schedules may be determined through periodic shift bids based on business needs.
Benefits & Perks:
- Benefits from Day One – medical, dental, vision, and more.
- Paid Time Off, including holidays.
- Career growth opportunities with tuition reimbursement (up to $5,000/year after 6 months).
- Comprehensive paid virtual training to set you up for success.
Company Overview:
Assurant is a leading global business services company supporting major consumer purchases. With a presence in 21 countries and recognition as a Fortune 500 company, Assurant delivers innovative solutions in mobile device services, extended service contracts, vehicle protection, renters insurance, and more.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
